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Lidya Sarmento

@lidyasarmento

Customer support and operations professional with recent quality evaluation experience at Nekoyuri Sdn Bhd.

Philippines
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At Nekoyuri Sdn Bhd, I reviewed assigned media series against defined evaluation criteria and wrote structured quality reports. I also tested the application, identified glitches, and submitted written bug reports to the technical development team.

At Sobas Sweets Bali, I served international tourists in English, handled inquiries and sales transactions, and managed inventory and stock replenishment.

At Island Padel Sport Bali, I checked court availability and handled bookings and payments. I also answered WhatsApp inquiries in Indonesian and English and sent booking reminders and coaching schedules.

At Fullmoon Paradise Tour, I built custom Thailand itineraries for Indonesian travelers through a B2B setup. I calculated package pricing, sent proposals, and coordinated bookings and hotel confirmations with overseas teams.

Experience

Work history, roles, and key accomplishments

NB

Content Quality Analyst

Nekoyuri Sdn Bhd

Apr 2026 - Aug 2026 (4 months)

Reviewed media series and authored structured quality reports against defined evaluation criteria. Wrote English-language verification questions, tested the application, identified glitches, and submitted bug reports.

SB

Shopkeeper

Sobas Sweets Bali

Aug 2025 - Feb 2026 (6 months)

Delivered face-to-face customer service to international tourists, handling inquiries and sales transactions primarily in English. Managed inventory counts, stock replenishment, and retail display standards.

HV

Receptionist

Hedonia Luxury Villa

Jan 2025 - Feb 2025 (1 month)

Handled guest check-in and check-out for international villa guests and coordinated guest requests and inquiries via WhatsApp, primarily in English.

FT

Travel Operations Staff

Fullmoon Paradise Tour

Feb 2023 - Nov 2024 (1 year 9 months)

Built 10-20 custom Thailand itineraries daily for Indonesian travelers via sub-agents in a B2B setup, serving groups of 2 to 100+ people. Calculated package pricing, sent itinerary proposals, and coordinated bookings and hotel confirmations with overseas teams.

BT

Part-time Tour Guide

Breezy Tour

Jan 2019 - Jan 2020 (1 year)

Provided tour guide services in Bali, leading tours and assisting tourists.

Education

Degrees, certifications, and relevant coursework

SD

SMA PGRI 2 Denpasar

High School Diploma, Social Sciences

2016 - 2019

Completed high school education with a focus on social sciences.

Tech stack

Software and tools used professionally

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