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Silvana Framil Almeida

@silvanaframilalmeida

Executive Assistant at Orion S.A. who managed a director’s board cycle, confidential administration, and executive inbox.

Brazil

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At Orion S.A., I provided direct support to the industrial director, managing his inbox and preparing board reports and meeting materials. I also handled confidential personal and financial administration under power of attorney.

At Ericsson Telecomunicações Ltda., I trained technicians on new procedures and a SAP-integrated system, and partnered with engineering on inventory modernization that saved US$1.6 million. At Policlin S.A. Serviços Médicos Hospitalares, I led 14 drivers across four cities in a 24-hour transport operation.

Experience

Work history, roles, and key accomplishments

Current

Billing Clerk

Current

SPDM - Associação Paulista para o Desenvolvimento da Medicin

Sep 2020 - Present (6 years 2 months)

Entered emergency, outpatient, and diagnostic procedures into the hospital billing system, including laboratory and imaging examinations. Maintained breast milk donation and mammography counts for government reports.

Billing Hospital Systems Data Entry Government Reporting

Billing Assistant

Robert Half

Sep 2026 - Oct 2026 (1 month)

Supported billing, invoice-related tasks, collection entries, service tickets, and commission documentation in a remote assignment.

Billing Invoicing Collections Service Tickets Commission Documentation

Administrative Assistant

SESI - Serviço Social da Indústria

May 2019 - May 2020 (1 year)

Identified corporate and municipal decision-makers, assessed organizational needs, and negotiated service opportunities. Helped develop workplace rehabilitation services for General Motors and Gates.

Business Development Negotiation Client Relations Healthcare Services Vaccination Campaigns

General Office Assistant

Combrasil Alimentos S.A.

Oct 2018 - Apr 2019 (6 months)

Supported sales representatives through route coordination, territory-based lead allocation, daily sales reports, and target tracking. Received grain shipments and collected samples for quality assessment.

Sales Support Route Coordination Lead Allocation Software Sales Reporting Quality Assessment

General Office Assistant

CAASP - Caixa de Assistência dos Advogados de São Paulo

Jun 2017 - Nov 2017 (5 months)

Coordinated regional staff across dental, pharmacy, bookstore, and health-plan services. Managed payroll, purchasing, unit supplies, and medication inventories.

Staff Coordination Payroll Purchasing Inventory Management Financial Movements

General Office Assistant

Ericsson Telecomunicações Ltda.

Feb 2015 - Mar 2017 (2 years 1 month)

Trained technicians on new procedures and a SAP-integrated system, led inventory modernization saving US$1.6 million, and allocated repairs to 32 technicians meeting 15-day deadlines with no late deliveries.

SAP Training Inventory Management Procurement Supplier Management International Purchasing Cost Savings

General Office Assistant

3H Terceirização em Serviços Ltda.

Aug 2014 - Dec 2014 (4 months)

Managed accounts payable and receivable, bank reconciliation, payment scheduling, payroll, and benefits. Reviewed service contracts and handled purchasing, office maintenance, and PPE stock.

Accounts Payable Accounts Receivable Bank Reconciliation Payroll Purchasing Contract Review

Executive Secretary

Colégio Ciclo

Mar 2014 - May 2014 (2 months)

Migrated school and enrollment data into the Sofia ERP.

Data Migration ERP Sofia

Sales Assistant

TECHDUTO

Feb 2013 - Sep 2013 (7 months)

Coordinated visit schedules, travel reports, lodging research, and client allocation.

Scheduling Travel Coordination Client Allocation

General Office Assistant

Policlin S.A. Serviços Médicos Hospitalares

Jul 2012 - Jan 2013 (6 months)

Led 14 drivers across a hospital network in four cities, assigning routes and coordinating urgent and emergency transport. Managed hiring, staffing, and served as escalation point for 24-hour transport incidents.

Team Leadership Route Coordination Emergency Transport Staff Management Operational Risk Management

Inbound Customer Service Operator

TIVIT - Terceirização de Processos, Serviços e Tecnologia S.

Sep 2009 - Mar 2012 (2 years 6 months)

Negotiated customer payment options, supported Vivo business clients, trained staff, led teams, and evaluated call quality.

Customer Service Negotiation Training Team Leadership Call Evaluation

General Office Assistant

Orion S.A.

Mar 2006 - May 2009 (3 years 2 months)

Provided direct executive support to the industrial director, managed confidential financial administration, and prepared board reports. Organized client visits and audits from Volkswagen and Ford.