Levin Oirere

I am a results-driven professional with three years of combined experience in customer service, sales, and IT management. I consistently deliver measurable improvements in customer satisfaction, sales uptake, and IT reliability.

At Airtel Kenya I exceeded sales goals by 15% and boosted uptake of new products by 20% through proactive needs assessment, upselling, and exceptional in-store customer support. I prioritize clear communication and relationship building to improve retention and reduce complaint escalations.

As ICT/IT Manager at Sheepcare Community Centre I led system upgrades, vendor procurement, and network optimization while developing a cybersecurity framework that reduced security incidents by 25%. I focus on aligning technology investments with business objectives for scalability, compliance, and continuity.

I leverage data analytics and CRM tools—including SPSS, STATA, and advanced Excel—to inform decisions and drive operational improvements. I seek opportunities where I can apply my combined customer-facing and technical skill set to support organizational growth.