Open to opportunities

dankevin mandela

@dankevinmandela

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Experienced IT professional with a decade of diverse industry expertise.

Kenya

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What I'm looking for

I am looking for a challenging role that fosters growth and innovation.

I am an experienced IT professional with over 10 years in various roles within the industry. My journey has equipped me with a robust skill set in project management, data center operations, and IT service administration. I thrive on challenges and continuously seek to enhance my knowledge and skills to stay ahead in the fast-evolving tech landscape.

Currently, I serve as an IT Project Manager at Tritel Technologies, where I lead significant projects such as the deployment of WiFi 6 at Riara University and the establishment of a 2.5 MW data center for Safaricom. My previous roles have included IT Service Desk Administrator at Multichoice Kenya and Data and Strategy Analyst at KCB Bank, where I honed my analytical and problem-solving skills. I am passionate about leveraging technology to drive efficiency and innovation in organizations.

Experience

Work history, roles, and key accomplishments

Current

IT Project Manager

Current

Tritel Technologies

Mar 2022 - Apr 2024 (2 years 1 month)

As an IT Project Manager, I coordinate and oversee projects from start to completion, ensuring they meet company goals and standards. Currently managing the first phase of a 2.5 MW Data Center and deploying WiFi 6 at Riara University, involving fiber management and team collaboration.

WIFI Deployment Project Management Data Center Management Team Leadership Budget Management

Data Center Engineer

Tritel Technologies

Mar 2022 - Apr 2024 (2 years 1 month)

Worked as a Data Center Engineer, responsible for hardware inspection, installation, security management, and integration of new systems. Ensured optimal performance and security of the data center.

Data Center Management Security Management System Integration Performance Monitoring

IT Service Desk Administrator

Multichoice Kenya

Jul 2019 - Apr 2022 (2 years 9 months)

Managed configuration and monitoring of client systems, ensuring optimal IT operations. Provided support to partners and resolved issues affecting internal staff and call center operations.

IT Support System Configuration Data Security Asset Management Technical Documentation

IT Assistant

The Weston Hotel Nairobi

May 2017 - Apr 2019 (1 year 11 months)

Provided day-to-day IT support for all systems in the hotel, including user training and hardware/software maintenance. Managed inventory of IT assets and ensured smooth operation of technology services.

Technical Support User Training Network Management Maintenance Software Licensing System Troubleshooting

Project Coordinator (Fiber Optics)

Flashbay East Africa

Feb 2017 - Sep 2017 (7 months)

Oversaw the termination and laying of fiber optics cable, coordinating schedules, budgets, and risk assessments to ensure project success and effective communication among teams.

Project Coordination Budget Management Risk Assessment Scheduling

Data and Strategy Analyst

KCB Bank

Oct 2015 - Jan 2017 (1 year 3 months)

Analyzed data and reports to create strategic insights for various departments. Managed accounts opening processes and provided helpdesk support for internal customers.

Data Analysis Database Management Customer Support Help Desk Support Process Improvement

Intern ICT Officer

The Judiciary IT

Jul 2013 - Oct 2013 (3 months)

Supported ICT and Operations departments, providing user support, system administration, and database management. Gained hands-on experience in repairing and configuring IT equipment.

User Support System Administration Database Management Data Entry

Education

Degrees, certifications, and relevant coursework

Huawei Technologies

Huawei Certified ICT Associate, Information and Communication Technology

2022 - 2024

Achieved Huawei Certified ICT Associate (HCIA) Transmission and various specialist certifications in sales for storage and IP networks, enhancing knowledge in ICT solutions.

African Advanced Level Telecommunications Institute

Cisco Certified Networking Associate, Networking

2019 - 2020

Completed the Cisco Certified Networking Associate (CCNA) program, gaining essential skills in networking and telecommunications.

Spire Education

Career Accelerator Trainee, Career Development

2014 - 2015

Activities and societies: Best team in sales competition for Nairobi Blooms

Participated in a Career Accelerator program, enhancing both soft and technical skills necessary for a successful transition into the professional world. Achieved recognition as part of the best sales team in a competition.

University of Eldoret

Bachelor of Science, Computer Science

2010 - 2014

Activities and societies: Member of Computer Open Source Community (COSCUoE)

Studied Computer Science, focusing on programming, systems analysis, and software development. Actively participated in the Computer Open Source Community (COSCUoE) and gained experience with Linux operating systems.