Open to opportunities

Leticia Brown

@leticiabrown

I support healthcare operations with accurate records, compassionate customer service, and dependable administrative coordination.

United States

Message

What I'm looking for

I'm looking for a healthcare administrative or customer service role where I can support patients, families, and staff through accurate documentation, clear communication, and compassionate service.

I've supported older adults, families, residents, nursing staff, and healthcare personnel at The Residences at Miami, serving as a primary front-desk contact while managing calls, resident needs, visitor records, packages, medications, and daily documentation.

Across four years in assisted living and healthcare support, I've handled confidential information, coordinated requests, documented incidents and call lights, and helped staff respond to resident concerns promptly and professionally.

In my current Shift Supervisor role at Allied Universal, I supervise four employees, coordinate daily assignments, maintain accurate computer records and reports, and resolve operational concerns while adapting to changing priorities.

Experience

Work history, roles, and key accomplishments

Current

Shift Supervisor

Current

Allied Universal

Nov 2025 - Present (9 months)

Supervise a team of four employees, coordinate daily assignments, and maintain accurate records. Enter and update information in computer systems, prepare reports, and handle sensitive information with discretion.

Supervision Data Entry Documentation Microsoft Office Systems Problem Solving Time Management