LKLesly Kessia
@leslykessia
Hardworking job seeker eager for an entry-level data entry position.
United StatesWhat I'm looking for
I am a dedicated and passionate individual with a strong background in customer service and marketing. My experience as a Customer Care Representative at MTN Rwanda honed my ability to respond effectively to customer needs, ensuring satisfaction through prompt problem-solving. I thrive in fast-paced environments and enjoy helping teams achieve their goals.
In addition to my customer service experience, I have worked as a Marketing Officer, where I successfully boosted brand awareness and managed marketing campaigns. My educational background in Information Technology from Adventist University of Central Africa complements my practical skills, particularly in data entry and digital marketing. I am eager to leverage my organizational skills and commitment to excellence in an entry-level position.
Experience
Work history, roles, and key accomplishments
Laundromat Attendant
Columbia Laundry
Jun 2023 - Present (2 years)
Provided excellent customer service as a laundromat attendant. Assisted customers with their needs and maintained a clean and organized environment.
Behavioral Health Technician
Fulton State Hospital
Jan 2023 - Present (2 years 5 months)
Provided compassionate care and support to patients with mental health disorders. Monitored and documented client progress, behaviors, and medication usage.
Customer Care Representative
MTN Rwanda
Feb 2022 - Present (3 years 4 months)
Responded to customer needs through competent customer service and prompt problem-solving. Assisted call-in customers with questions and orders, addressing complaints with timely solutions. Helped a large volume of customers daily with a positive attitude and focus on satisfaction.
Marketing Officer
Supermarket
Jan 2021 - Present (4 years 5 months)
Boosted brand awareness and generated leads while managing internal and external marketing campaigns. Consulted with product development teams to enhance products based on customer interest data. Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge across various subjects.
Adventist University of Central Africa
Unknown, Information Technology
Pursued studies in Information Technology, gaining knowledge in relevant technical areas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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