Lesly Bravo-Corfield

I am a bilingual (English/Spanish) medical office administration manager with 7+ years of healthcare administration and patient/customer service experience. I specialize in EPIC Systems, insurance verification, billing, claims management, and staff training.

In my current role as Medical Office Lead I oversee daily operations for a busy medical office, support providers, manage scheduling and records, and handle insurance verification with a demonstrated 98% accuracy rate. I train new hires on EPIC workflows, billing procedures, and HIPAA compliance, contributing to low turnover and strong team performance.

I have a proven record of improving office efficiency and patient satisfaction by streamlining workflows, coordinating referrals, and prioritizing empathetic communication. I am experienced with ICD-10 and CPT coding, data entry, and monitoring patient flow and satisfaction metrics.

I am committed to operational efficiency, patient-centered care, continuous staff development, and creating a healthy working environment through team-building and effective leadership.