Ashley Heddinger

I am an experienced medical office manager and pharmacy benefits verification specialist with over a decade directing teams and supporting clinical operations. I combine hands-on clinical experience as a medical assistant with administrative leadership to ensure efficient, compliant patient care.

In my recent role at CVS Specialty Pharmacy, I provided customer service to patients, physicians and healthcare providers while processing insurance claims, handling prior authorizations, and maintaining patient confidentiality. I demonstrated knowledge of pharmaceuticals, medical terminology, billing procedures and insurance plan navigation.

As Office Manager at DiCesare Orthopedic Medicine, I managed day-to-day operations including scheduling, vendor relationships, purchasing, accounts receivable, staff hiring and onboarding, and policy communication. I led meetings, organized workflows, and implemented filing and inventory systems to improve office efficiency.

I am detail-oriented, proficient with EHR and Microsoft Word/Excel, and committed to HIPAA-compliant practices. I seek roles where I can apply my clinical background and administrative strengths to improve patient experience and operational performance.