Open to opportunities

chastity via

@chastityvia1

Operations and customer support specialist delivering on-time transport scheduling and data-driven service improvements.

United States

Message

What I'm looking for

I’m looking for a remote role where I can coordinate transport scheduling and logistics, communicate proactively by phone and email, and use data to improve dispatch, routing, and service quality through reliable operations.

I’m a high-performing operations and customer support specialist with a strong background in logistics and transport scheduling. I focus on flawless execution and proactive communication to deliver exceptional customer experiences, especially in remote environments.

In my roles at Astra Care and Walmart, I coordinated transport and scheduling operations, managed inbound and outbound phone/email communication, and served as a key point of contact for escalations. I also analyze operational data to drive process improvements—optimizing dispatch schedules, route planning, booking systems, and document management—while maintaining compliance and data integrity.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant Ops & Support

Current

Astra Care

Jul 2025 - Present (1 year)

Provided daily coordination of transport and scheduling operations to support on-time service delivery. Managed inbound and outbound customer communications and supported dispatch schedules, route planning, and document management.

Operations Management Customer Support Dispatch Coordination Route Planning Data Analysis Process Improvement Document Management

Operations & Scheduling Lead

Astra Care

Jul 2024 - Jul 2025 (1 year)

Coordinated pre-employment and operational logistics while ensuring compliance with safety policies and regulatory standards. Managed booking and transport scheduling systems and served as the primary point of contact for operational escalations.

Operations Management Data Integrity Dispatch Coordination Scheduling Problem Solving

Customer Support & Logistics Coord

Astra Care

May 2024 - Jul 2024 (2 months)

Scheduled and tracked medical transport logistics and dispatch operations to ensure service delivery and vehicle maintenance monitoring. Resolved customer inquiries and collaborated with external partners to improve responsiveness and operational coordination.

Dispatch Coordination Route Planning Scheduling Record keeping Partner Coordination

Customer Resolution Specialist

Walmart

Apr 2022 - Jun 2024 (2 years 2 months)

Managed escalated customer inquiries and coordinated with cross-functional teams to resolve issues. Focused on relationship management to drive customer satisfaction and maintain service integrity.

Customer Service Escalation Management Relationship Management Cross functional Coordination

Transportation & Scheduling Assoc

Modivcare

Jan 2022 - Apr 2022 (3 months)

Executed high-volume medical transportation booking while maintaining data accuracy and complying with HIPAA and reimbursement guidelines. Monitored complex scheduling in a fast-paced environment with meticulous record keeping.

HIPAA compliance Reimbursement Guidelines Record keeping Scheduling

Pharmacy Technician

CVS Pharmacy

Sep 2020 - Mar 2021 (6 months)

Managed medication fulfillment operations and coordinated documentation between providers and insurance companies. Ensured adherence to HIPAA protocols while supporting complex medical procedures.

HIPAA compliance Record keeping