Leslie Hernandez

Supported HR systems administration and documentation, creating user-friendly manuals and reference guides to minimize disruption during organizational change. Analyzed existing processes to identify issues and improvements, managing internal communications and fostering an engaging learning environment.

Managed end-to-end talent acquisition, from identifying hiring needs to onboarding, ensuring a seamless candidate experience. Enhanced employee experience by evaluating talent needs and collaborating with hiring managers to design ideal candidate profiles, utilizing advanced tech platforms for recruitment optimization.

Managed candidate outreach, job postings, and conducted interviews to assess candidate profiles, ensuring alignment with client requirements. Presented shortlisted candidates to international clients, coordinating follow-ups and organizing wellness activities to promote a positive work environment.

Offered first-line support to end-users by troubleshooting and resolving hardware, software, and network-related issues via various channels. Identified complex issues and escalated them to senior technicians, maintaining detailed logs of user issues and resolutions in the ticketing system.

Completed a comprehensive curriculum in Psychology, gaining a deep understanding of human behavior, cognitive processes, and research methodologies. Developed strong analytical and problem-solving skills applicable to various professional settings.