Open to opportunities

Leslie Bath

@lesliebath

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Dedicated professional with expertise in medical coding and customer service.

United States

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What I'm looking for

I am looking for a role that values my medical coding expertise and customer service skills, offering opportunities for growth and a supportive work environment.

I am a dedicated and detail-oriented professional with a strong background in customer service and diverse experience across various environments, including call centers and legislative support. Recently certified in medical coding (NCCT), I have a proven ability to provide exceptional service, manage complex tasks, and adapt quickly to new challenges. My expertise in ICD-10-CM, CPT, and HCPCS Level II coding allows me to accurately process medical information, contributing to improved revenue cycle management.

Throughout my career, I have demonstrated a commitment to maintaining HIPAA compliance and delivering accurate coding to support quality patient care. My results-oriented approach has enabled me to exceed targets and drive success in fast-paced environments. I combine strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. I am eager to leverage my skills in medical billing, coding, and customer service to contribute to a healthcare organization's efficiency and financial success.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

PatLive

Mar 2020 - Oct 2022 (2 years 7 months)

Provided customer service and support for diverse clientele across the United States, handling inbound calls for various business needs. Served as a liaison for the Department of Health and COVID-19 testing centers, providing individuals and businesses with safety and testing protocol information.

ADP Slack Excel Customer Service Inbound Technical Support

Manager in Training

The Florida House of Representatives

Feb 2013 - Jun 2015 (2 years 4 months)

Served under the Office of the Clerk, managing the historical Page and Messenger Program for Florida youth. Corresponded with Representatives and their office staff to coordinate student tasks, photo opportunities, and press releases.

Program Management Coordination Communication Event Planning

Floral Designer

Publix

Jun 2013 - Feb 2014 (8 months)

Maintained and decorated the floral department and supermarket. Designed floral arrangements and processed customer orders, including flower, gift basket, and balloon orders.

Floral Design Customer Orders Inventory Management Decoration Retail

Call Center Representative

Convergys

Nov 2006 - Oct 2008 (1 year 11 months)

Provided customer service for DirecTV customers via a call center, using computers, telephones, fax machines, and proprietary software (DORIS). Responded to customer inquiries regarding new service, billing, processing payments, programming, and cancellations.

Customer Service Call Center Software Billing Payment Processing

Supervisor of Operations

SOS Industries

Apr 1999 - Dec 2005 (6 years 8 months)

Supervised employees monitoring medical, abuse, and probation alarms in a call center environment. Dispatched appropriate EMS to clients, informed relatives of emergencies, and documented outcomes.

Call Center Operations Documentation Auditing