Open to opportunities

Lesley Kurt Laurence

@lesleykurtlaurence

Message

I lead retail operations, sales teams, and duty-free customer experiences.

Portugal

Message

What I'm looking for

I'm looking to lead retail operations and sales teams, improve customer experiences, manage inventory and performance, and contribute in fast-paced international or multicultural environments.

I've managed tax- and duty-free retail operations for Harding Brothers Retail Limited onboard international cruise ships, leading sales teams, improving customer experiences, and driving revenue through promotions, merchandising, and sales strategies.

Across Food Lovers Market, Super Save, and Domestic & General Insurance, I've supported store performance, stock control, customer service, sales reporting, recruitment, and complaint resolution. I also bring earlier advertising production, styling, supplier coordination, and administrative experience from Media 27.

Experience

Work history, roles, and key accomplishments

Manager

Harding Brothers Retail Limited

Feb 2017 - Jun 2026 (9 years 4 months)

Managed daily operations of a tax and duty-free retail store onboard an international cruise ship. Led and coached sales teams to achieve revenue targets and deliver outstanding customer experiences.

Retail Operations Management Sales Targets Customer Relationship Management Business Administration Sales Reporting And Analysis Complaint Resolution

Sales Representative

Domestic & General Insurance

Feb 2016 - Feb 2017 (1 year)

Provided customer service and sales support to new and existing clients through high-volume inbound calls. Managed international customers across different time zones while maintaining excellent service standards.

Customer Service Sales Problem Solving Documentation

Assistant Manager

Food Lovers Market

Jan 2013 - Oct 2015 (2 years 9 months)

Supported overall store management, daily operations, and business performance. Supervised department managers, cashiers, and operational teams.

Store Management Team Supervision Stock Control Purchasing Supplier Management Sales Reporting Financial Analysis Recruitment Staff Development Customer Service

Assistant Sales Manager

Super Save

Jan 2010 - Jan 2013 (3 years)

Assisted customers with product selection while maintaining high service standards. Supported stock management, merchandising, and store presentation.

Customer Service Stock Management Merchandising Sales Cash Handling Inventory Loss Prevention

Assistant to Art Director / Stylist

Media 27

Apr 2007 - Dec 2009 (2 years 8 months)

Provided administrative and production support for advertising and media projects. Coordinated locations, suppliers, travel arrangements, and production requirements.

Administrative Support Production Coordination Supplier Management Client Communication Styling Documentation