Open to opportunities

Leon Jiang

@leonj

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Senior IT Specialist with expertise in technical support and automation.

China

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What I'm looking for

I seek a role that fosters growth, collaboration, and innovative problem-solving.

I am an IT professional specializing in technical support and system optimization.

As a Senior IT Specialist at the Drug Information Association, I manage hardware, support events, and create Python automations & use HTML&CSS to publish new content on website.

At IKEA, I handle various of IT incidents, I improved workflows with PowerShell scripts and trained teams, earning a promotion to Support Specialist.

Previously, at Shanghai Wicresoft Co., Ltd., I advanced to Senior Technical Support Engineer, focusing on Microsoft 365 and Azure.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Specialist

Current

Drug Information Association

Aug 2023 - Present (1 year 10 months)

Maintained office PCs, printers, and other hardware and software. Provided technical support for live streaming, meetings, and training during offline events. Wrote automated processes using Python to improve team efficiency.

IT Support Python System Monitoring

Support Specialist

IKEA

Aug 2021 - Present (3 years 10 months)

Assisted global employees with IT-related needs and resolved IT issues. Tracked and followed up on unresolved cases and collaboration issues. Led internal PowerShell technical training and wrote scripts to improve team efficiency.

IT Support Collaboration Technical Training PowerShell

Senior Technical Support Engineer

Shanghai Wicresoft Co.,Ltd.

Jan 2020 - Present (5 years 5 months)

Provided product consultation, installation, activation, and deployment of Office365. Handled related issues with Exchange Online and Azure Active Directory.

Office 365 Installation Deployment Exchange Online Azure Active Directory Technical Support

Education

Degrees, certifications, and relevant coursework

Jilin International Studies University

Bachelor Degree, English

2016 - 2020

Studied English language, literature, and culture. Developed strong communication, analytical, and critical thinking skills relevant to various professional fields.