At MBL Hightech, I supported staff across two branches with hardware, software, connectivity, and access issues. I resolved more than 90% of Microsoft 365 and business application support requests on first contact.
I administered Active Directory accounts for all 54 staff members, managing provisioning, permissions, changes, and deactivation in line with role-based security policies. I also maintained support documentation and assisted with ICT security reviews and audits.
As a Technical Support Intern in the Robotics Dept. at Near East University, I provided first-line support and handled data backup and recovery. I also diagnosed computer, software, and network connectivity issues for staff and students.
Since April 2025, I’ve developed my IT support skills through hands-on projects, including an osTicket helpdesk deployment with department routing, SLA tiers, and escalation workflows, and an Active Directory home lab using Windows Server 2022. I hold Microsoft Azure Fundamentals, Cisco Networking Basics, and CompTIA A+ certifications.
