OHANWUSI OTITO

Resolved 95% of incidents within SLA timelines by leveraging Azure expertise and Copilot-driven AI prompts to streamline repetitive troubleshooting and proofreading tasks, delivering Tier-3 level support and enhancing client satisfaction. Utilized large language models (LLMs) to analyze Azure VM error messages, generate automated responses, enhance documentation, and recommend effective troublesho

Designed, deployed, and maintained scalable Azure cloud environments for clients under a CSP model, achieving 99.9% uptime while customizing solutions to meet specific business requirements. Enhanced infrastructure security by configuring SSL, DNS, and HTTPS across Apache, Nginx, and IIS servers, ensuring regulatory compliance and secure communication.

Led IT support for the design and assembly of SPEEDSTAR® PCs, streamlining production workflows and improving manufacturing efficiency by 20%. Deployed and configured Azure cloud services, including Virtual Machines, App Services, and Disaster Recovery, achieving 99.9% uptime while implementing client-specific security protocols.

Provided technical support by troubleshooting system issues and assisting senior engineers with diagnosing and resolving hardware/software malfunctions, achieving a 90% task resolution rate. Facilitated team exercises and group discussions, increasing training engagement by 20% and improving knowledge retention and practical application among team members.

Diagnosed and repaired over 20 PCs monthly, achieving a 95% first-time fix rate by applying systematic troubleshooting methods and best practices in hardware/software maintenance. Developed and maintained a detailed knowledge base on equipment warranties and repair procedures, reducing repair turnaround time by 30% and improving service consistency.