OHANWUSI OTITOOO
Open to opportunities

OHANWUSI OTITO

@ohanwusiotito

Experienced Support Specialist skilled in Azure and technical support.

Zimbabwe

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to work on innovative cloud solutions.

I am an experienced and results-oriented Support Specialist with over 5 years of hands-on experience in delivering high-quality technical support and managing Azure-based cloud environments. My expertise lies in resolving complex issues and optimizing IT operations, ensuring high customer satisfaction and system reliability.

Throughout my career, I have successfully resolved 95% of incidents within SLA timelines by leveraging my Azure expertise and utilizing AI-driven tools to enhance troubleshooting processes. I have designed and documented Azure ARM templates and Terraform configurations, automating deployments and streamlining operations for various clients. My commitment to excellence is evident in my ability to maintain a 99.9% uptime for cloud environments while implementing security measures to protect data and ensure compliance.

As a collaborative team player, I have led IT support initiatives that improved manufacturing efficiency and operational workflows. I am passionate about driving customer satisfaction and continuously seek opportunities to enhance my skills and contribute to innovative solutions in the tech industry.

Experience

Work history, roles, and key accomplishments

BL
Current

Cloud Infrastructure Engineer | Technical Consultant

BETA Computers Limited

Oct 2023 - Present (1 year 8 months)

Designed, deployed, and maintained scalable Azure cloud environments for clients under a CSP model, achieving 99.9% uptime while customizing solutions to meet specific business requirements. Enhanced infrastructure security by configuring SSL, DNS, and HTTPS across Apache, Nginx, and IIS servers, ensuring regulatory compliance and secure communication.

T(
Current

Cloud Infrastructure and Platform Support Engineer

Tek Knowledge (Microsoft)

Jan 2024 - Present (1 year 5 months)

Resolved 95% of incidents within SLA timelines by leveraging Azure expertise and Copilot-driven AI prompts to streamline repetitive troubleshooting and proofreading tasks, delivering Tier-3 level support and enhancing client satisfaction. Utilized large language models (LLMs) to analyze Azure VM error messages, generate automated responses, enhance documentation, and recommend effective troublesho

BL

System Engineer

BETA Computers Limited

Jan 2022 - Feb 2024 (2 years 1 month)

Led IT support for the design and assembly of SPEEDSTAR® PCs, streamlining production workflows and improving manufacturing efficiency by 20%. Deployed and configured Azure cloud services, including Virtual Machines, App Services, and Disaster Recovery, achieving 99.9% uptime while implementing client-specific security protocols.

ML

Technical Assistant

Marris and Baker Services Limited

Mar 2013 - Dec 2015 (2 years 9 months)

Diagnosed and repaired over 20 PCs monthly, achieving a 95% first-time fix rate by applying systematic troubleshooting methods and best practices in hardware/software maintenance. Developed and maintained a detailed knowledge base on equipment warranties and repair procedures, reducing repair turnaround time by 30% and improving service consistency.

BL

Industrial Trainee Intern

BETA Computers Limited

May 2018 - Feb 2019 (9 months)

Provided technical support by troubleshooting system issues and assisting senior engineers with diagnosing and resolving hardware/software malfunctions, achieving a 90% task resolution rate. Facilitated team exercises and group discussions, increasing training engagement by 20% and improving knowledge retention and practical application among team members.

Education

Degrees, certifications, and relevant coursework

University of Benin logoUB

University of Benin

Bachelor of Science, Computer Science

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