Leon Gomez

Conduct routine patrols to ensure the safety and security of premises. Monitor surveillance equipment and enforce access control protocols for clients and visitors.

Monitored and documented activities to maintain safety and security of assigned premises. Responded to incidents and collaborated with law enforcement agencies to address security concerns.

Verified identification to control access and ensure security of premises. Monitored and reported suspicious activities, and conducted regular patrols in line with established procedures.

Supported members during the State of MA open enrollment period by ensuring timely acquisition of materials and providing prompt access to enrollment resources. Guided members through the enrollment process to improve their experience.

Coordinated transportation arrangements to ensure access to medical facilities for insurance members. Managed will-call pickups with contracted transportation services and handled transportation logistics to improve customer assistance efficiency.

Processed customer food orders accurately and facilitated seamless transfers to store representatives for specialized assistance. Documented call outcomes and actions in Salesforce to maintain accurate records of customer interactions.

Resolved customer tax inquiries related to IRS issues while ensuring compliance with regulatory standards. Routed complex cases to appropriate departments and improved interdepartmental communication for accurate, timely resolution.

Coordinated and ensured timely scheduling of client appointments to optimize access to United Way VITA sites. Managed scheduling logistics and addressed client inquiries to support efficient tax filing processes.

Completed an intensive training program to acquire competencies needed for a fact-finding representative role. Applied newly developed skills to support fact-finding activities and organizational objectives.

Responded to public inquiries about vaccines and provided clear guidance on California immunization initiatives. Helped improve the vaccine appointment scheduling process to support streamlined program execution.

Directed clients to appropriate vaccine sites to support public health initiatives. Managed adjudications within an unemployment insurance program to support tax-related customer support and improved claims resolution.

Resolved billing inquiries and premium issues to enhance client satisfaction. Advocated for nonpayment waivers during the COVID-19 pandemic by managing applicant concerns and guiding eligibility and health plan clarification.

Addressed resident inquiries and resolved motor vehicle-related issues. Improved appointment scheduling to streamline operations and increase service efficiency.

Conducted diagnostics and troubleshooting to support high-quality repair outcomes for Apple products. Completed technical training to improve proficiency servicing Apple products.

Diagnosed and repaired Samsung refrigerator malfunctions to improve customer satisfaction. Used specialized techniques to troubleshoot and address refrigeration system complications.

Mastered user login protocols and authentication procedures to support secure access to census-related systems. Applied data privacy regulations training to maintain confidentiality during user authentication.

Resolved internet and phone repair issues using advanced troubleshooting techniques to improve service quality. Improved operational efficiency by systematically addressing technical problems and restoring reliability.

Provided telephonic support to unemployment insurance claimants and resolved issues to improve customer satisfaction. Maintained detailed records and investigated unemployment claims to support transparent communication and fair adjudication while safeguarding appeal rights.

Developed training materials and manuals using call monitoring and coaching sessions to improve staff proficiency. Managed escalated customer calls and provided feedback to clients while resolving credit card record and payment history inquiries and credit line increase requests.

Improved appointment scheduling processes to enhance patient care and minimize delays in healthcare delivery. Maintained confidentiality of patient records by adhering to HIPAA regulations.

Facilitated communication between claimants and internal teams using a chat platform to support ongoing claim resolution. Conducted investigations into high-risk claims by verifying information accuracy to uphold settlement integrity and minimize errors.

Conducted client interviews via chat and phone to gather financial and insurance information for decision-making. Prepared and presented complimentary insurance quotes and transitioned clients to sales representatives.

Provided personalized customer service to address overdue billing issues while maintaining ethical standards. Analyzed customer histories to develop customized payment plans aligned with company policies.

Conducted interviews and refined training modules to improve team quality and operational efficiency. Managed the dialer system, handled escalated customer interactions, and performed weekly performance evaluations while supporting debt recovery communications and collection strategy development.

Resolved customer purchase inquiries using communication and problem-solving skills. Compiled and submitted inventory audit reports with attention to detail while managing extensive travel for client engagements.

Monitored and enforced access control measures to prevent unauthorized entry and theft. Collaborated with team members to maintain security presence and address security breaches or incidents.

Provided customer support and guidance to support informed purchasing decisions. Managed inventory with accurate counting, documentation, and systematic merchandise storage.

Managed transportation scheduling and inbound communication to improve service efficiency for clients needing medical support. Created travel expense documentation using specialized software to support reimbursement for economically challenged patients.

Resolved customer inquiries and billing disputes via phone to improve customer satisfaction. Identified and rectified instances of ticketing fraud to protect secure transaction processes.

Managed inventory levels for Meal, Ready-to-Eat production to ensure products were readily accessible. Applied quality control measures to opened MREs to improve food safety and support health priorities.

Ensured efficient grocery transportation and addressed customer inquiries and concerns with clarity and empathy. Resolved purchase inquiries using communication and problem-solving skills to support a smoother customer experience.

Managed multiple payment platforms to deliver accurate transactions and timely customer service. Conducted cash drawer audits and maintained an orderly checkout area to support financial integrity and cleanliness.

Provided detailed product information to improve customer satisfaction and comprehension. Ensured transaction accuracy and security by following sales and exchange policy procedures.

Earned a High School Diploma in General Education from McAllen High School in 1999.