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Leonardo Leone Bello

@leonardoleonebello

Message

I streamline remote operations, executive scheduling, and customer communication for fast-paced teams.

United States

Message

What I'm looking for

I'm looking for a remote role where I can support executives and teams through scheduling, operations coordination, customer communication, and process improvement.

I've supported remote operations, executive scheduling, customer communications, and administrative workflows for more than six years.

At MG Quantum Express, I coordinated daily schedules and priorities for 5–15 team members, resolved conflicts in real time, and managed 30–40 service requests each week while maintaining 95%+ on-time performance.

As an independent operations coordinator, I've managed client calendars, appointments, invoices, records, and day-to-day administrative operations while improving workflows and routes. I also provide bilingual customer support in English and Spanish.

Through Uber transportation customer service, I completed 8,000+ customer interactions with a 4.95-star rating and a 98%+ service completion rate. My Industrial Engineering background supports my practical approach to process improvement, accuracy, and reliable service.

Experience

Work history, roles, and key accomplishments

Independent Operations Coordinator

Self Employed

Scheduled appointments, managed calendars, and coordinated day-to-day operations for clients. Optimized workflows and provided bilingual customer support.

Calendar Management Scheduling Workflow Optimization Invoice Management Bilingual Support

Senior Dispatcher

MG Quantum Express

Coordinated daily schedules and priorities for 5-15 team members, managed 30-40 service requests weekly, and served as primary point of contact for customers and partners.

Scheduling Coordination Customer Service Communication Skills Record keeping Process Improvement