Open to opportunities

leona beth burlaza

@leonabethburlaza

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Dedicated freelancer with expertise in customer relationship management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my customer service skills and grow within a supportive team environment.

I am a passionate freelancer with a Bachelor of Science in Business Administration from Golden State College. My journey in the BPO industry over the past two years has equipped me with essential skills in customer relationship management, emphasizing the importance of quality and satisfaction in service delivery.

In my recent role as a Pre Qualifier at USA Global Marketing, I successfully prequalified potential customers for dental plans, ensuring they received the necessary information and support. My experience as a cold caller at Netspot Direct allowed me to hone my negotiation and communication skills while assisting senior citizens with their Affordable Care Act inquiries.

My commitment to continuous learning and growth drives me to make a positive impact in every role I undertake. I thrive in environments where I can contribute to team success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Pre Qualifier

USA Global Marketing

Jan 2024 - Present (1 year 5 months)

Prequalified potential customers for dental plans by providing necessary information. Facilitated transfers to the sales team for customer registration and ensured smooth lead handover.

Customer Service Lead Qualification Sales Support CRM Software Communication

Cold Caller

Netspot Direct- BPO

Dec 2022 - Present (2 years 6 months)

Conducted cold calls to senior citizens to determine eligibility for the Affordable Care Act (ACA) Plan. Provided essential information and transferred qualified leads to the sales department.

Cold Calling Sales Telemarketing

Bookkeeper Assistant

VHP Bookkeeping Services

Apr 2022 - Present (3 years 2 months)

Managed stock encoding, ensuring all inventory information was current and accurate. Oversaw incoming and outgoing stock movements, maintaining precise records and preventing misplacement.

Bookkeeping Data Entry Inventory Management Microsoft Excel

Education

Degrees, certifications, and relevant coursework

Golden State College

Bachelor of Science, Business Administration

Focused on core business principles including management, marketing, finance, and operations. Developed skills in strategic planning and organizational leadership.

Southern Institute of Technical Education, inc.

Certificate, Cosmetology

Completed a comprehensive program in cosmetology, covering hair care, skin care, and nail techniques. Gained practical skills in beauty services and client consultation.