Open to opportunities

Lena User

@lenauser8

I support customers and business operations through clear communication, accurate records, and reliable remote coordination.

Kenya

Message

What I'm looking for

I'm looking for a customer support, administrative support, or operations role where I can communicate clearly, keep records accurate, coordinate day-to-day work, and grow in a remote team environment.

I've provided day-to-day customer and administrative support as a freelance Customer Support Assistant, handling digital communications and outbound and inbound calls.

I respond to customer inquiries with clear, accurate information, resolve routine issues, follow up on outstanding requests, and maintain confidential customer and business records. I also coordinate appointments, schedules, meetings, reports, spreadsheets, and operational data.

I'm comfortable using Slack, Zoom, Google Calendar, Canva, Zendesk, ChatGPT, and Microsoft Copilot to support communication, research, organization, and productivity in remote environments.

Experience

Work history, roles, and key accomplishments

Customer Support Freelancer

IDP Kenya

Jan 2025 - May 2026 (1 year 4 months)

Provided day-to-day customer and administrative support through digital communication channels, handling outbound/inbound calls, responding to inquiries, resolving routine issues, and maintaining accurate records.