Lele Hardwell

Responsible for submitting prior authorizations for Humana and managing inbound emails and faxes for Highmark. Handled claims, waivers, and scheduled P2P meetings, ensuring all necessary information was obtained through email and phone correspondence.

Provided critical safety oversight as a Bottle Watch, Fire Watch, and Confined Space Attendant, ensuring adherence to safety protocols. Acted as the primary responder for emergencies, reporting incidents to plant safety and maintaining knowledge of correct PPE, OSHA, and safety regulations.

Managed bus transportation dispatch operations and provided customer service for the school district. Answered phone inquiries, assisted customers with changes, and helped optimize bus routes.

Performed duties as a Fire Watch and Hole Watch at various industrial sites including Lyondell, Exxon, and Citgo in Chicago. Ensured safety compliance and monitored work areas for potential hazards.

Responsible for cleaning and general maintenance duties, ensuring a clean and organized environment. Assisted with ordering cleaning supplies and addressed customer complaints to ensure satisfaction.

Completed a certificate program in Phlebotomy, gaining skills in venipuncture with various methods, vital signs, glucose checks, and specimen processing. Learned to disinfect according to CDC and OSHA guidelines.

Attended La Porte High School.

Studied Criminal Justice at San Jacinto College.