Open to opportunities

leila Heydarshahy

@leilaheydarshahy

Message

Healthcare and pharma professional delivering patient support and accurate records.

United States

Message

What I'm looking for

I want a remote, patient-centered support role where I can handle calls and emails, resolve inquiries, and keep electronic documentation accurate in a regulated environment—using my organization, multitasking, and SAP/LIMS experience to deliver reliable service.

I’m a customer-focused healthcare and pharmaceutical professional with over 10 years of experience in fast-paced, highly regulated environments. I’m known for communicating effectively, resolving issues, maintaining accurate documentation, and supporting internal stakeholders with attention to detail.

Across my roles, I’ve strengthened my ability to manage multiple priorities, investigate and document findings, and coordinate daily activities using SAP, LIMS, and electronic documentation systems. I’m now seeking a Remote Customer Service, Patient Support, Healthcare Administrative, Medical Scheduler, or Call Center position where I can bring my strong administrative and record-management background to patient-facing support.

Experience

Work history, roles, and key accomplishments

Microbiologist

Sandoz (Novartis Division)

Jan 2020 - Jan 2021 (1 year)

Responded to internal stakeholder inquiries and supported resolution of operational and quality-related issues. Maintained compliant electronic records, investigated issues, and communicated updates using SAP and LIMS.

SAP LIMS Data Entry Microsoft Office Regulatory Compliance Record Management

Microbiologist

AS&T GCBT

Jan 2019 - Jan 2020 (1 year)

Reviewed documentation for accuracy and regulatory compliance while coordinating daily activities across departments. Prepared reports and helped resolve documentation and workflow issues through communication.

Regulatory Compliance Documentation Review Report Preparation Record Management Cross Functional Collaboration Data Entry

Analyst Microbiologist

Pharmascience

Jan 2016 - Jan 2019 (3 years)

Trained new employees on procedure and documentation standards and prepared reports. Maintained accurate documentation, collaborated with cross-functional teams, and supported daily operations.

Documentation Standards Training Report Preparation Record Management Cross Functional Collaboration Data Entry

Microbiologist

Solartech QC Laboratory

Jan 2015 - Jan 2016 (1 year)

Prepared SOPs and maintained controlled documentation for laboratory operations. Managed laboratory records and ensured documentation accuracy and timely completion of assigned responsibilities.

Laboratory management Data Entry Microsoft Office Record Management

Microbiologist

Aryogen Biotech Pharmed

Jan 2004 - Jan 2014 (10 years)

Supervised and trained a team of six employees while coordinating daily workflow with multiple departments. Maintained confidential records and prepared technical reports while meeting deadlines.

Team Supervision Training Confidentiality Cross Functional Collaboration Record Management

Microbiology Investigator

Guerbet

Jan 2016 - Present (10 years 6 months)

Reviewed laboratory and quality records for accuracy and completeness. Prepared investigation reports and collaborated with internal teams to support investigations and resolve documentation issues.

Investigation Record Management Cross Functional Collaboration