Leigh Veghte
@leighveghte
Client-focused onboarding and customer success specialist driving seamless implementations and retention.
United StatesWhat I'm looking for
I am a client-focused professional with extensive experience in onboarding, customer success, project coordination, and sales. I specialize in managing implementations, ensuring data integrity, and delivering smooth client experiences that support retention and growth.
At McGriff, I led benefit platform onboarding, created client education materials, and coordinated engagement initiatives to boost adoption. Previously, at Paychex I managed a portfolio of over 350 clients, mentored staff as a Team Lead, and supported revenue acceleration through upselling.
My event experience with the Tampa Bay Buccaneers and Professional Golf Events sharpened my ability to execute high-pressure, large-scale events, handle complex customer service issues, and manage logistics from setup to breakdown. I also developed marketing collateral and negotiated contracts for sponsorships and auctions.
I have a strong foundation in cross-functional collaboration, technical documentation, CRM systems like Salesforce, Microsoft Office, and modern AI tools. I am committed to optimizing workflows, training teams, and delivering measurable client satisfaction outcomes.
Experience
Work history, roles, and key accomplishments
Senior Client Service Specialist
McGriff, a Marsh & McLennan Agency LLC Company
Jan 2025 - Present (1 year 2 months)
Led client onboarding for benefits platforms, ensured accurate data entry and smooth adoption, and developed client education materials to improve engagement and training outcomes.
Managed a portfolio of 350+ clients delivering high-touch service, led team mentoring as Team Lead, and supported revenue acceleration through upselling and client communications.
Event Implementation Specialist
Tampa Bay Buccaneers
Jan 2016 - Jan 2021 (5 years)
Organized VIP and special events, managed setup and breakdown operations, and resolved complex customer service issues under tight deadlines to ensure seamless guest experiences.
Event Planning & Sales Rep
Professional Golf Events, Auction by Design
Jan 2016 - Jan 2021 (5 years)
Created marketing materials and supported execution of large-scale charity and corporate golf tournaments, managed sponsor and VIP guest experiences, and handled contract negotiations.
Volunteer Gala Chair & Outreach Chair
Breakthrough T1D
Jan 2014 - Jan 2021 (7 years)
Led gala planning and outreach efforts that contributed to a record fundraising gala raising over $1M, trained volunteers and managed donor campaigns and educational events.
Education
Degrees, certifications, and relevant coursework
Florida Career College
Medical Technician, Clinical Skincare / Medical Technology
Completed Clinical Skincare Program and Medical Technician coursework focused on clinical procedures and patient care.
Indian River State College
Associate-level coursework, Business Administration
Completed coursework in Business Administration covering foundational business principles and practices.
DeKalb College
Associate-level coursework, Business Administration
Completed coursework in Business Administration focusing on core business subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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