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Leidy Navarro

@leidynavarro

Customer service representative at Atento who managed insurance cases and coordinated with internal teams to resolve customer requests.

Spain

Message

At Atento, I managed customer cases in the insurance sector, analyzed customer needs, and coordinated with internal teams to follow up on requests. I also recorded incidents and kept information current in the systems.

At WSP INGENIERIA SAS, I coordinated support for third-party software implementations and migrations, managed Help Desk requests, and coordinated technology providers. In energy and gas customer service campaigns, I handled customer care, loyalty, and retention calls and used Salesforce and GoContact.

Experience

Work history, roles, and key accomplishments

Representante de Atención al Cliente

Atento

May 2025 - Jan 2026 (8 months)

Managed customer cases ensuring timely resolution of requirements. Analyzed customer needs to offer suitable solutions and coordinated with internal teams for case follow-up.

CRM Customer Service Case Management Incident Registration Process Improvement

Asesora de Atención al Cliente y Fidelización

Diversas empresas BPO

Apr 2023 - Apr 2024 (1 year)

Managed calls for customer service, loyalty, and retention in the energy and gas sector. Informed clients about offers, promotions, and contractual conditions.

Salesforce GoContact CRM Customer Retention Customer Service

Coordinadora de Proyectos – Soporte

WSP Ingeniería SAS

Feb 2020 - Oct 2023 (3 years 8 months)

Managed, coordinated, and followed up on implementations and migrations in third-party software projects. Administered various software, created and managed profiles, and provided internal user support.

Project Coordination Software Implementation Help Desk Budget control Vendor Management Training