Maciel Alvarez
@macielalvarez
Dependable travel and customer service professional with strong communication skills.
United StatesWhat I'm looking for
I am a dependable, honest travel and customer service professional with hands-on experience supporting guests across travel and medical environments. I excel at managing reservations, handling inbound customer inquiries, and coordinating logistics to ensure smooth guest experiences.
My background includes roles as a Travel Advisor and Personal Cruise Consultant where I managed bookings, resolved issues before, during, and after travel, and communicated product and policy details clearly. I have additional experience in medical administration and lab processing, where I maintained records, scheduled appointments, and entered pathology reports accurately.
I am bilingual, trained in Avaya and Salesforce, and skilled in staff training, quality assurance, and budget-conscious service. I take initiative, work well independently or in teams, and am eager to continue learning and contributing in customer-focused roles.
Experience
Work history, roles, and key accomplishments
Travel Advisor
Overseas Adventure Travel
Apr 2025 - Present (7 months)
Handles high-volume inbound calls to manage customer reservations, communicate product and policy information, and ensure traveler needs are met for seamless trip experiences.
NLPersonal Cruise Consultant
Norwegian Cruise Line
Jan 2022 - Jan 2025 (3 years)
Planned and booked cruises by assessing guest preferences and budgets, managed reservations including cabins and flights, and resolved guest issues to ensure positive travel experiences.
Medical Administration Assistant
Spine and Orthopedic Specialist of TN
Jan 2021 - Jan 2022 (1 year)
Managed physician calendars, scheduled patient appointments, communicated with attorneys, and maintained accurate patient records to support clinical operations.
Lab Technician
Waters Edge Dermatology
Jan 2019 - Jan 2021 (2 years)
Accessioned and processed dermatological specimens, entered pathology reports, and tracked monthly lab metrics to maintain quality and accuracy in lab operations.
UKTour Guide
University of Maine Fort Kent
Jan 2018 - Jan 2019 (1 year)
Led campus tours for prospective students, familiarizing visitors with facilities and programs to improve comfort and recruitment outcomes.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Maine at Fort Kent
Associate's degree, Undeclared
2018 - 2020
Activities and societies: Served as a tour guide for prospective students.
Completed an Associate's degree at the University of Maine at Fort Kent from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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