Leidi Pelaez
@leidipelaez
I resolve urgent customer issues across tickets, calls, and real-time chat.
SpainWhat I'm looking for
At Hablax, I support international users through tickets, calls, and real-time chat, handling accounts, verifications, and immediate incident resolution in Spanish and English.
I implemented an urgency-based prioritization system that drastically reduced ticket backlogs and combined calls with email workflows to speed up critical responses.
Previously at Corporacion Venezolana de Guayana, I supported multiple companies using CRM tools, delivered personalized follow-up, and contributed ideas for stronger service protocols and internal processes.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Hablax
Feb 2023 - Present (3 years 7 months)
Manage tickets, calls, and real-time chat via Hablax's internal platform. Implemented an urgency-based prioritization system to reduce ticket backlogs and provide bilingual support to international users.
Education
Degrees, certifications, and relevant coursework
Platzi
Specialist, Customer Success
2023 - 2023
Completed the Customer Success Specialist program at Platzi in 2023.
Platzi
Certificate, English
2023 - 2023
Completed the English Academy program at Platzi in 2023.
Availability
Location
SpainAuthorized to work in
Job categories
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