Hamdan Mukthar

I am a dedicated Duty Manager with a strong background in operations and real-time analysis, currently working with SCICOM (MSC) Berhad on the Malaysia Airlines Project. My journey began with a Bachelor of Science (Hons) in Information Technology, specializing in Mobile Technology, which laid the foundation for my career in the tech-driven operational landscape.

Throughout my professional experience, I have honed my skills in monitoring service levels, managing call volumes, and optimizing team performance. My role involves ensuring schedule adherence and efficient staffing, which has significantly enhanced productivity and customer satisfaction. I take pride in identifying areas for improvement and implementing effective strategies that drive organizational growth.

In addition to my operational expertise, I am committed to fostering a customer-centric culture within my teams. I believe that addressing escalated issues and continuously improving the customer experience are paramount to success. My technical skills, including proficiency in various programming languages and tools, further enable me to contribute to product improvement and operational efficiency.