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Leesam Simiyu

@leesamsimiyu

Customer operations professional at Teleperformance Kenya supporting Bolt Food Marketplace users, merchants, and delivery partners across European markets.

Kenya

Message

What I'm looking for

I’m looking to contribute to an organization that values efficiency, accountability, and continuous learning, where I can support process improvement and maintain high standards of professionalism.

At Teleperformance Kenya, I supported Bolt Food Marketplace users, merchants, and delivery partners across international English-speaking markets. I investigated concerns involving orders, payments, deliveries, and refunds, and maintained accurate customer records in internal CRM systems.

At Brillbrain Supplies, I coordinated procurement from product sourcing and supplier communication through customer orders and delivery. I also maintained purchasing documentation and inventory records.

At Kenya National Archives and Documentation Service, I supported records classification, digitization, database updates, and document retrieval. I studied Information Science (Archives & Records Management) at Technical University of Mombasa.

Experience

Work history, roles, and key accomplishments

Records & Information Management Intern

Kenya National Archives and Documentation Service

Supported institutional records management through filing and classification. Assisted with digitization of physical records and maintained record integrity.

Records Management Digitization Database Management Filing Confidentiality

Operations Agent

Teleperformance Kenya

Delivered customer and operational support to users, merchants, and delivery partners across international English-speaking markets. Investigated and resolved customer concerns involving orders, payments, deliveries, refunds, and platform-related issues.

Customer Service CRM Conflict Resolution Communication Skills Problem Solving Data Entry Adaptability

Outreach Associate

Benforge Consultants

Conducted corporate outreach introducing professional training solutions. Identified prospective corporate clients through market research and scheduled business meetings.

Outreach Market Research Business Development Communication Skills Relationship Building

Operations Associate

Brillbrain Supplies

Coordinated procurement activities by sourcing products according to client specifications. Managed supplier communication, purchasing, and customer orders from quotation to delivery.

Procurement Supplier Management Logistics Inventory Management Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa

Bachelor of Information Science, Information Science

2019 - 2023

Bachelor of Information Science with a focus on Archives and Records Management, covering records management, information systems, and digital libraries.