Looking for a job

Leechy User

@leechyuser

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IT support professional at Harbor Care Associates troubleshooting MatrixCare access and correcting data discrepancies.

United States

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What I'm looking for

I'm looking to grow into an IT support role.

At Harbor Care Associates, I support healthcare operations across MatrixCare, ADP, and Excel. I investigate application and data issues, perform password resets, and correct inconsistencies that affect business workflows.

At 4Front Credit Union, I supported members with online banking setup and account and debit card services, and submitted support tickets. I'm working toward the Google IT Support Professional Certificate and looking to grow into an IT support role.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant / Marketing

Current

Harbor Care Associates

Jul 2026 - Present (4 months)

Support daily business operations across MatrixCare, ADP, and Microsoft Excel, investigating software and data issues, performing data imports/exports, troubleshooting access issues, and supporting billing and payroll workflows.

MatrixCare ADP Excel Data Imports Data Export Troubleshooting Password Resets Billing Support Payroll Support Data Discrepancy Investigation Record Verification Data Correction Scheduling Employee Onboarding Confidential Information Handling Marketing Social Media Content

Member Relationship Specialist

4Front Credit Union

Oct 2024 - Nov 2025 (1 year 1 month)

Used internal banking applications to maintain member information, investigated account and documentation questions, and translated complex processes into clear explanations for customers while following compliance requirements.

Banking Applications Account Management Customer Support Documentation Compliance Problem Solving Communication Skills

Customer Service & Administrative Support

Thompson Pharmacy

Dec 2023 - Oct 2024 (10 months)

Maintained customer records using computer systems, investigated order-status and documentation questions, and coordinated with other departments to resolve issues while handling sensitive health-related information.

Customer Service Record keeping Data Entry Communication Skills Coordination Confidentiality

Activities Aide

The Maples

Nov 2022 - Mar 2023 (4 months)

Maintained activity schedules and related records, coordinated with team members, and adjusted plans to meet changing needs while ensuring smooth day-to-day operations.

Scheduling Coordination Communication Skills Organization Adaptability

Education

Degrees, certifications, and relevant coursework

Google

Google IT Support Professional Certificate, Information Technology

Currently pursuing the Google IT Support Professional Certificate, building foundational skills in IT troubleshooting, computer systems, operating systems, networking, and technical support.