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Aaliya Begum

@aaliyabegum

Healthcare administration professional pursuing an MHA, with experience improving client-service workflows at ADP and a pharmacy background.

United States

Message

What I'm looking for

I'm seeking full-time roles in healthcare operations or pharmacy-adjacent functions.

At ADP, I streamlined payroll and service inquiry resolution for enterprise clients and maintained audit-ready case documentation. I also tracked recurring issues and coordinated with internal teams to close cases efficiently.

At HSBC, I supported banking and digital banking customers with account, access, and transaction issues, documenting cases to support compliant service and smooth handoffs.

At Tech Mahindra, I provided technical support by troubleshooting customer issues and guiding users through step-by-step resolutions. I documented recurring problems and supported workflow improvements.

My coursework projects include mapping a healthcare service workflow to identify bottlenecks and exploring how pharmacy knowledge can improve clarity and reduce errors in a healthtech setting. I have a B.Pharm background and am completing an MHA.

Experience

Work history, roles, and key accomplishments

Senior Team Member

ADP

May 2022 - Jul 2024 (2 years 2 months)

Streamlined resolution of payroll and service inquiries for enterprise clients, maintaining accuracy and service quality. Tracked recurring issues to root causes and coordinated with internal teams to close cases efficiently.

Payroll Client Services Case Management Process Improvement Documentation Cross Functional Collaboration Excel Client Communication

Senior Associate

HSBC

Jan 2021 - Dec 2022 (1 year 11 months)

Supported banking and digital banking customers by resolving account, access, and transaction issues with accuracy and professionalism. Reviewed customer concerns, identified underlying issues, and recommended solutions aligned with policy and compliance requirements.

Banking Operations Customer Service Issue Resolution Compliance Documentation Confidentiality Teamwork

Technical Support Executive

Tech Mahindra

Jan 2018 - Dec 2021 (3 years 11 months)

Provided technical support by troubleshooting customer issues and guiding users through step-by-step resolutions. Diagnosed recurring problems, documented outcomes, and routed unresolved cases to the right teams to accelerate closure.

Technical Support Troubleshooting Customer Service Documentation Issue Tracking Process Improvement Collaboration