Lee Anne Shutes
@leeanneshutes
Licensed workers' compensation adjuster with multi-state claims expertise.
United StatesWhat I'm looking for
I am a detail-oriented, licensed Workers' Compensation Claims Adjuster with experience managing lost-time and medical-only claims across Texas, Michigan, Indiana, and Kentucky. I set reserves, coordinate IMEs, ensure jurisdictional compliance, and collaborate with physicians, attorneys, employers, and nurse case managers to move files toward timely resolution.
My background includes handling caseloads using iCE and other claim systems, conducting investigations to determine compensability, issuing appropriate benefits, and attending IMEs to evaluate settlement potential. I bring strong analytical skills, clear communication, and a track record of accurate documentation and timely claim progression.
Experience
Work history, roles, and key accomplishments
Claims Representative
CCMSI
Jul 2024 - Present (1 year 2 months)
Manage workers' compensation caseloads across TX, MI, IN, and KY, setting reserves, coordinating IMEs, and ensuring jurisdictional compliance to progress claims timely and accurately.
ATDelivered complex customer service and technical support remotely, resolving high-volume inquiries and improving account retention through accurate multi-system management.
Server
Better Days Cocktails & Bar
Oct 2019 - Jun 2022 (2 years 8 months)
Provided attentive front-of-house service in a high-paced environment, managing multiple tables and ensuring positive guest experiences.
Customer Service Representative
Hinduja Global Solutions
Oct 2021 - Mar 2022 (5 months)
Managed insurance and eligibility calls remotely to support claim processing, ensuring accurate information flow and timely resolution of client inquiries.
USMail Carrier
United States Postal Service
Jan 2015 - Dec 2018 (3 years 11 months)
Ensured timely and accurate mail delivery across assigned routes, maintaining attention to detail and adherence to delivery standards.
Education
Degrees, certifications, and relevant coursework
Schlarman High School
High School Diploma, General Studies
Graduated with a high school diploma from Schlarman High School in May 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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