LeAn Bortvit

Supervised a team of 16 analysts, ensuring adherence to quality assurance and productivity goals and implementing strategies to improve efficiency for underperforming team members. Conducted performance reviews, tracked attendance and productivity, and performed quality assurance checks on Medicaid application cases, providing feedback for improvements.

Processed Medicaid applications in a high-volume environment, ensuring all quality assurance and productivity targets were met. Trained new hire on processing procedures and best practices for handling Medicaid applications. Ensured compliance with company and regulatory standards when processing applications.

Processed Medicaid applications, renewals, and case changes, ensuring accuracy and compliance with state regulations. Consistently met or exceeded quality assurance and productivity goals. Trained and mentored new hires, helping them learn the Medicaid eligibility process and maintaining up-to-date knowledge of policies.

Completed an Associate of Science degree focusing on Paralegal Studies. Gained foundational knowledge and skills relevant to the legal field.