LeAn BortvitLB
Open to opportunities

LeAn Bortvit

@leanjill

Energetic Surge Support Supervisor with a proven track record.

United States

What I'm looking for

I am looking for a role that values team leadership and offers opportunities for professional growth.

I am an energetic Surge Support Supervisor with a proven track record at IDR, Inc./Deloitte, where I led a team of data analysts to surpass quality and productivity goals. My expertise in task delegation and training has allowed me to excel in team leadership and effective communication, ensuring compliance and enhancing team performance.

In my role as a Surge Support Supervisor, I supervised a team of 16 analysts, coaching and mentoring them to improve efficiency and meet performance targets. I conducted performance reviews and tracked attendance and productivity, while also performing quality assurance checks on Medicaid application cases. My previous experience as an Eligibility Specialist further honed my skills in processing Medicaid applications and training new hires, ensuring they understood the complexities of the eligibility process.

Experience

Work history, roles, and key accomplishments

II

Surge Support Supervisor

IDR, Inc./Deloitte

Mar 2024 - Jan 2025 (10 months)

Supervised a team of 16 analysts, ensuring adherence to quality assurance and productivity goals and implementing strategies to improve efficiency for underperforming team members. Conducted performance reviews, tracked attendance and productivity, and performed quality assurance checks on Medicaid application cases, providing feedback for improvements.

II

Surge Support Analyst

IDR, Inc./Deloitte

Jan 2024 - Mar 2024 (2 months)

Processed Medicaid applications in a high-volume environment, ensuring all quality assurance and productivity targets were met. Trained new hire on processing procedures and best practices for handling Medicaid applications. Ensured compliance with company and regulatory standards when processing applications.

SM

Eligibility Specialist

State of Missouri

Apr 2014 - Nov 2023 (9 years 7 months)

Processed Medicaid applications, renewals, and case changes, ensuring accuracy and compliance with state regulations. Consistently met or exceeded quality assurance and productivity goals. Trained and mentored new hires, helping them learn the Medicaid eligibility process and maintaining up-to-date knowledge of policies.

Education

Degrees, certifications, and relevant coursework

Drury University logoDU

Drury University

Associate of Science, Paralegal Studies

2004 - 2006

Completed an Associate of Science degree focusing on Paralegal Studies. Gained foundational knowledge and skills relevant to the legal field.

Tech stack

Software and tools used professionally

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LeAn Bortvit - Surge Support Supervisor - IDR, Inc./Deloitte | Himalayas