LBLeAn Bortvit
@leanjill
Energetic Surge Support Supervisor with a proven track record.
United StatesWhat I'm looking for
I am an energetic Surge Support Supervisor with a proven track record at IDR, Inc./Deloitte, where I led a team of data analysts to surpass quality and productivity goals. My expertise in task delegation and training has allowed me to excel in team leadership and effective communication, ensuring compliance and enhancing team performance.
In my role as a Surge Support Supervisor, I supervised a team of 16 analysts, coaching and mentoring them to improve efficiency and meet performance targets. I conducted performance reviews and tracked attendance and productivity, while also performing quality assurance checks on Medicaid application cases. My previous experience as an Eligibility Specialist further honed my skills in processing Medicaid applications and training new hires, ensuring they understood the complexities of the eligibility process.
Experience
Work history, roles, and key accomplishments
Surge Support Supervisor
IDR, Inc./Deloitte
Mar 2024 - Jan 2025 (10 months)
Supervised a team of 16 analysts, ensuring adherence to quality assurance and productivity goals and implementing strategies to improve efficiency for underperforming team members. Conducted performance reviews, tracked attendance and productivity, and performed quality assurance checks on Medicaid application cases, providing feedback for improvements.
Surge Support Analyst
IDR, Inc./Deloitte
Jan 2024 - Mar 2024 (2 months)
Processed Medicaid applications in a high-volume environment, ensuring all quality assurance and productivity targets were met. Trained new hire on processing procedures and best practices for handling Medicaid applications. Ensured compliance with company and regulatory standards when processing applications.
Eligibility Specialist
State of Missouri
Apr 2014 - Nov 2023 (9 years 7 months)
Processed Medicaid applications, renewals, and case changes, ensuring accuracy and compliance with state regulations. Consistently met or exceeded quality assurance and productivity goals. Trained and mentored new hires, helping them learn the Medicaid eligibility process and maintaining up-to-date knowledge of policies.
Education
Degrees, certifications, and relevant coursework
DUDrury University
Associate of Science, Paralegal Studies
2004 - 2006
Completed an Associate of Science degree focusing on Paralegal Studies. Gained foundational knowledge and skills relevant to the legal field.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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