Leah Serwaa

Consistently exceeded monthly CRM targets, achieving a 100% success rate by leveraging insights from customer feedback, cross-selling strategies, repurchase rates, and client purchasing behaviour. Achieved top performer status within 8 months, ranking in the top 4 across all three stores and generating over £550,000 in sales. Served as the Dynamic Currency Conversion Ambassador for the luxury wome

Appointed as part of the FinCrime Remediation Project, initiated in response to regulatory action by the FCA to enhance the bank’s financial crime controls. Conducted thorough quality checks on screening cases to ensure alignment with the updated compliance framework and FCA regulations. Collaborated with internal teams and external parties to address discrepancies, resolve cases promptly and main

Managed KYC processes, ensuring compliance with AML and FCA regulations. Skilled in performing quality assurance for Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) cases across various customer types. Demonstrated effective collaboration with legal, compliance and wealth management teams to resolve discrepancies, assessments for sanctions and mitigate risks.

Directed budgeting and forecasting activities to optimise financial performance and ensure accurate financial planning. Developed financial forecasts, budgets, and recommendations for both existing and upcoming fashion brands. Ensured compliance with regulatory requirements ahead of financial tax deadlines, maintaining adherence to all relevant financial laws and regulations.

Built strong relationships with key European clients, including Property Franchise Group, Michael Kors, and Levi's. Managed ownership of smaller client campaigns in collaboration with the account manager, utilising Jira to coordinate weekly tasks efficiently. Utilised Screaming Frog to conduct real-time website analysis and promptly identify technical errors.

Managed invoice payments and requests from external vendors and stakeholders using Oracle. Assisted in the preparation of monthly management accounts, ensuring accuracy and alignment with reporting deadlines. Performed month-end KPI analysis to support the Finance Manager in identifying financial risks and potential opportunities for improvement.

Grade: 3.93/2:1

Studied International Business Management. Achieved a cumulative GPA of 3.93/2:1.

Grade: A, A*, A (A Levels); 11 A*- B (GCSEs)

Completed A Levels in Art & Design (A), Business Studies (A*), and Photography (A). Achieved 11 A*- B grades in GCSEs, including Mathematics (B), English Literature (B), English Language (B), and ICT (A).