Altina Bongo

Responsible for onboarding and implementing new corporate client relationships, ensuring service levels and quality standards are maintained. Completes KYC and due diligence reviews, sanctions screening, AML checks, and validates onboarding documentation prior to account opening.

Promoted to a level 2 with increased responsibility for complex applications and team support.

Supported deposit operations, account servicing, electronic payments, and client due diligence activities, including identifying medium- to high-risk customers and escalating matters to Compliance where required. Completed KYC and client onboarding procedures for new clients.

Promoted to senior with increased responsibility.

Delivered front-line retail banking support, including counter transactions, account opening appointments, and complaint escalation in line with policy and FCA requirements. Processed transactions in accordance with company policy and procedures to deliver first-class service while achieving targets.

Promoted to Assistant Store Manager with increased responsibility.

Managed retail financial services operations while delivering customer service, coaching colleagues, and maintaining control standards across lending, foreign exchange, money transfer, and store audit activity. Reviewed and approved new customers for payday loans and conducted internal monthly store audits.

Provided information on financial products and services based on client needs, supported administrative activities, and delivered presentations to wider audiences.

Completed the International Advanced Certificate in Anti-Money Laundering in 2023.

Completed the Level 2 Award in Fraud Management and Awareness in 2016.

Completed the Level 3 Award in Anti-Money Laundering in 2016.

Completed the Level 1 Award in AAT Book-keeping in 2013.

Pursued a BA (Hons) in Business Administration at the University of Hertfordshire.