donatella lupidi

Delivered comprehensive management information and reporting on financial crime compliance risk management across multiple jurisdictions. Provided 2nd Line compliance oversight and challenge, supporting robust governance frameworks and risk-based compliance monitoring.

Conducted a review of Barclays Payments' compliance with Group Financial Crime Policies and Standards, covering AML, Sanctions, ABC, and ATEF. Collaborated with a Subject-Matter Expert to assess all processes performed directly and outsourced.

Executed assurance reviews and issue validation of financial crime processes across product, geographic, and functional lines. Engaged stakeholders, conducted walkthroughs, and performed design and operating effectiveness assessments.

Managed KYC for a portfolio of Western European Corporate clients, including sanctions and PEP screening, identification, and verification. Conducted research and investigations on complex ownership structures and liaised with stakeholders across multiple countries.

Reviewed KYC data, investigated suspicious activity, and liaised with sellers across multiple countries. Created KYC SOPs and provided training, while managing KYC aspects of projects and handling sensitive data.

Dealt with customer queries via email and phone, classified and addressed diversified queries, and helped customers create accounts. Liaised with other departments to report and fix issues.

Managed shop layout, stockroom, and product organization to optimize sales. Oversaw delivery team, tracked orders, checked deliveries, and booked collections.

Served as key holder, responsible for customer service, cash and safe management, and analysis of company reports. Handled staff duties, team talks, and trainings, and served as employee representative.

Studied Discipline della Mediazione Linguistica at the University for Foreign Commerce in Civitanova, Italy.