Leah s

Partnered with hiring managers to understand hiring needs, set DEI/skill/performance goals, and develop job descriptions and interview plans. Managed recruitment pacing and maintained consistent communication with candidates while building a diverse recruiting network.

Handled customer support tickets across chat, phone, and email using Zendesk and Gorgias, while communicating clearly and empathetically under pressure. Leveraged Shopify, Smile, and ShipStation tools to manage orders and resolved issues by tagging and escalating quality-control patterns to other departments.

Collected debt payments over the phone using checks, debit cards, and credit cards, while reviewing accounts to determine amounts owed. Resolved customer disputes and negotiated payment resolutions, providing customer service in high-stress situations.

Provided wait service to ensure customer satisfaction and exceeded expectations by anticipating needs and recommending options based on dietary restrictions. Trained incoming staff on restaurant culture, practices, and procedures to improve productivity and job satisfaction.

Developed and manufactured 100% all-natural facial and body products, while ensuring an exemplary client experience. Coordinated shipping and deliveries and maintained client databases for ongoing communication via email.

Managed phone calls and the appointment calendar for over 30 patients daily, serving as the liaison between insurance providers and patients. Organized medical files and records and oversaw supply inventory to support daily operations.

Earned a High School Diploma in 2011.