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Anjelina Deonarain

@anjelinadeonarain

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I support executives, patients, and customers through high-volume administrative operations.

United States

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What I'm looking for

I'm looking for a role where I can provide reliable executive, administrative, or customer support, manage high-volume communication and scheduling, and use my experience with CRM and ticketing systems to keep operations organized.

I currently support the CEO at The Bougainvilla House, a nonprofit behavioral-health center, managing executive calendars and scheduling while serving as a first point of contact for families entering care.

I process 5–10 patient intakes weekly, verify insurance coverage and benefits, and handle confidential information in a HIPAA-compliant healthcare environment. I also answer about 40 calls daily and keep admissions processes moving with care and discretion.

Previously, I supervised 15 agents on EnProVera's remote IRS CARE Project, managing coaching, escalations, timesheets, attendance, personnel records, and new-hire training. As a customer service representative there, I averaged 60 calls per day and achieved 100% accuracy on 99% of call evaluations.

Across customer support roles at Premier Produce, Massage Envy, and Global Response, I've managed high call and email volumes, scheduling, data entry, orders, tickets, and client follow-up. I've maintained 99% data-entry accuracy, a 98% customer satisfaction rating, and built Zendesk macros that reduced team errors.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

The Bougainvilla House

Jan 2023 - Present (3 years 8 months)

Provides direct administrative support to the CEO, including calendar management and executive scheduling. Processes 5-10 patient intakes weekly, verifying insurance coverage and benefits for every incoming patient.

Calendar Management Executive Scheduling Patient Intake Insurance Verification HIPAA Microsoft 365 Outlook Excel Communication Skills

Call Center Supervisor

EnProVera Corporation

Jan 2022 - Jun 2022 (5 months)

Supervised a team of 15 agents in a high-volume remote contact center and led the team to its 83% adherence target. Monitored and evaluated agent calls, delivering coaching and feedback that lifted individual productivity.

Team Leadership Call Monitoring Coaching Performance Evaluation Time Management Attendance Management Training Escalation Handling

Customer Service Representative

EnProVera Corporation

Jun 2021 - Jan 2022 (7 months)

Resolved inbound calls on Economic Impact Payments and the Child Tax Credit with researched, policy-accurate answers. Achieved 100% accuracy on 99% of call evaluations, averaging 60 calls per day.

Customer Service Inbound Calls Policy Research Accuracy Genesys Cloud AWS Crisis Management

Customer Support Specialist

Premier Produce

Mar 2021 - Jun 2021 (3 months)

Handled roughly 60 calls and 80 emails daily while entering invoices and records at 99% accuracy. Processed orders and maintained customer data in the ProducePro database.

Customer Support Call Handling Email Management Data Entry Order Processing ProducePro

Front Desk / Sales Representative / Team Lead

Massage Envy

Jan 2019 - Mar 2021 (2 years 2 months)

Ran the front desk, greeted clients, managed the appointment calendar, and answered phone and in-person inquiries. Exceeded monthly membership sales goals and ranked as a top-5 performer at the location.

Frontdesk Customer Service Appointment Scheduling Sales Team Leadership

Customer Service Representative / Team Lead

Global Response

Apr 2018 - Dec 2018 (8 months)

Maintained a 98% customer satisfaction rating, verified through quality reviews and customer surveys. Processed ~100 Shopify orders and ~130 Zendesk tickets daily; built macros that reduced team errors.

Customer Service Quality Assurance Shopify Zendesk Macros Team Leadership