Open to opportunities

Leah G

@leahg

Message

I deliver empathetic startup customer support and improve VoC-driven experiences.

United States

Message

What I'm looking for

I’m looking for a customer-first team where I can resolve complex support issues, share Voice of Customer insights, maintain strong documentation, and partner cross-functionally to drive continuous improvement.

I’m a Customer Support professional with startup experience delivering responsive, high-quality help across email, chat, and customer service platforms. I’m known for resolving complex customer issues with empathy, sound judgment, and clear communication.

In my most recent support role, I served as the primary point of contact for customers using Zendesk in a fast-paced startup environment. I handled complex issues across orders, subscriptions, shipping, product questions, and account management, using de-escalation and active listening to build trust—especially during challenging moments.

I also focus on continuous improvement: I identify recurring Voice of Customer trends and communicate them to Product, Operations, Marketing, and Leadership. I partner cross-functionally to investigate issues, enhance processes, and maintain strong internal knowledge resources to promote consistency and efficiency, including supporting customer communications during a first product recall.

Beyond support, I bring administrative and client-facing experience through my work in continuing education support, Parenting Time Supervision, and Narrative Coach Practitioner training. Across roles, I lead with calm under pressure, strong written communication, and ownership—so customers and stakeholders know they’re heard, understood, and guided to a clear next step.

Experience

Work history, roles, and key accomplishments

Sales Support Administrator

Hennepin Technical College

Provided administrative and customer support for continuing education programs by assisting students and instructors with registration, online systems, and course information. Coordinated course materials and supported multiple departments to ensure smooth program operations while managing competing priorities.

Customer Support Written Communication Problem Solving Cross Functional Collaboration Organization Attention To Detail

Customer Happiness Specialist

Rae Wellness

Served as the primary customer support point of contact, resolving complex issues across orders, subscriptions, shipping, product questions, and account management. Identified Voice of Customer trends and partnered cross-functionally to improve processes and customer experience, including communications for the company’s first product recall.

Customer Support Customer Experience Zendesk Escalation Management De escalation Voice Of Customer (VoC)Cross Functional Collaboration Process Improvement Written Communication Problem Solving Order & Subscription Support Customer Retention

Owner | Parenting Time Supervisor

Family Matters – Parenting Time Supervision

Coordinated supervised parenting time and monitored exchanges with neutrality, professionalism, and detailed documentation. Conducted intake meetings, managed confidential information with discretion, and supported calm communication, conflict management, and objective decision-making.

Supervised Exchange Neutrality Confidentiality Conflict Management Objective Decision Making Documentation

Customer Support Specialist

Brandless

Delivered customer support across multiple channels for a rapidly growing e-commerce startup, resolving issues related to orders, returns, shipping, payments, and products. Collaborated with QualityAssurance to evaluate concerns and helped develop a structured returns process to improve consistency and customer satisfaction.

Customer Support Customer Experience Written Communication Problem Solving Customer Retention Relationship Building Process Improvement

Narrative Coach Practitioner

Life Coaching with Leah

Provided client-centered coaching focused on communication, self-awareness, and meaningful personal change. Used active listening, thoughtful questioning, and accountability to help clients identify goals and move forward.

Active Listening Accountability Goal Setting Communication Skills