Dalya Zaehring

Managed end-to-end customer support across email, Instagram DMs, and Zendesk for payments from January 2021 to February 2026. Supported e-commerce setup with Shopify and Printful, maintained multiple Notion dashboards, trained new hires, and coordinated weekly remote support meetings across departments.

Interpreted and built leave accrual plans using client employee handbooks and state law requirements. Traveled to client locations to onboard users, trained managers on system use, performed independent data analysis for conversions/imports, and supported first payroll runs including importing predecessor wages and leave accruals for a 4,000-employee company.

Processed weekly payroll for hourly and salaried staff and handled both exempt and non-exempt pay while implementing salary changes and timely supervisor reviews. Managed prevailing wage reporting for city contracts, drug testing for incoming and DOT-compliant employees, COBRA notices, HR policy/handbook updates, recruitment coordination, worker’s compensation claims and light-duty assignments, an

Organized account information for hundreds of companies supporting internship offers and grant appeals. Served as the first point of contact for visitors and phone calls for a government facility.

Created daily lesson plans, games, and instructional materials to support student learning. Collaborated routinely with faculty and parents by exchanging ideas to support student progress as a special education language specialist.

Earned a Master of Science in Health Administration and Informatics at Regis College, graduating in December 2017.

Earned a Bachelor of Science in Sociology from the University of Massachusetts Boston, graduating in August 2013.

Earned an Associate of Arts in Business and Liberal Arts from Roxbury Community College, graduating in December 2010.