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Leah Abella

@leahabella

Customer support at SEMPER FI HEATING COOLING PLUMBING LLC, converting HVAC leads into appointments.

At SEMPER FI HEATING COOLING PLUMBING LLC, I contacted U.S. homeowners about HVAC and plumbing services and followed up with leads by call, SMS, and email. I handled questions and objections and worked to convert qualified leads into appointments, using GoHighLevel and ServiceTitan to track follow-ups and customer details.

Previously, I supported U.S. customers at COMCAST / XFINITY with technical troubleshooting, billing, service changes, and sales. At EXPEDIA, I assisted customers with travel reservations and changes, and served as an SME who helped newer agents with processes and customer-handling questions.

Experience

Work history, roles, and key accomplishments

HVAC Lead Specialist / Cold Caller

Semper Fi Heating Cooling Plumbing LLC

Apr 2026 - Aug 2026 (4 months)

Contacted U.S. homeowners via calls, SMS, and email regarding AC estimates, repairs, and plumbing services. Followed up with leads, handled objections, and used GoHighLevel and ServiceTitan for CRM and scheduling.

Cold Calling Lead Generation Appointment Setting GoHighLevel ServiceTitan CRM Follow up Customer Retention

Technical Support & Sales

Comcast / Xfinity

Oct 2019 - Apr 2026 (6 years 6 months)

Provided technical support for U.S. cable TV, internet, landline, and Xfinity Mobile services. Assisted with billing, orders, troubleshooting, and sales while handling 100–250 customer contacts per day.

Technical Support Troubleshooting Sales Billing Account Management High Volume

Customer Support

Expedia

Apr 2016 - Oct 2019 (3 years 6 months)

Handled U.S. customer inquiries involving travel reservations and customer concerns. Assisted with new reservations, booking changes, and cancellations while coordinating with hotel managers and serving as an SME.

Customer Service Travel Reservations Booking Management CRM documentation SME Support