Louiesa May Claudio

I am a dedicated and detail-oriented Customer Service Professional with over 9 years of experience in customer support, technical assistance, retention, and sales. My career has been defined by my ability to manage multiple tasks with accuracy and resolve customer issues efficiently. I pride myself on delivering high-quality virtual assistance and maintaining strong communication skills that foster a team-oriented mindset, especially suited for remote work environments.

In my current role as a Virtual Assistant at Tek Climate Control Systems Ltd, I respond to customer inquiries promptly and manage service appointments effectively. Previously, as a Customer Service Team Leader at SPI CRM, I supervised a team of 15, ensuring high-quality service delivery while coaching team members to enhance performance. My experience as a Retention Specialist has equipped me with the skills to handle escalated issues and promote service packages, consistently exceeding sales targets.