Dustin Eiler

Founding operations hire at a multi-state primary care organization. Built full operational infrastructure from the ground up across three locations and a remote provider network spanning 8 states.

Co-founded and operationalized a medical administration services company in Lisbon, Portugal, providing US-based clinics with remote billing, scheduling, and provider credentialing support. Built the full business infrastructure from the ground up and completed a strategic acquisition by Well Life Family Medicine in 2026.

Built the complete customer success, support, and quality operations function from scratch and led it as manager of managers across three departments. Drove CSAT from below 80% to a sustained 93%, repeat purchase rate to 85%, and cart size growth of 40% year over year.

Led customer success and operations across a distributed international team of 65 across four countries. Drove a 50%+ increase in customer retention by building proactive lifecycle management, AI-assisted engagement tooling, and structured intervention frameworks from the ground up.

Led eCommerce operations for one of the nation's largest nonprofit human services organizations, developing direct experience with nonprofit operating models, donor accountability frameworks, and mission-first organizational culture.

Certified Scrum Master certification from Scrum Alliance, obtained in 2019.

Associate Degree in Small Business Management from Portland Community College, completed in 2010.

Bachelor of Science in Exercise Physiology from the University of Arizona, completed in 2006.