Layton Hice
@laytonmermer
Customer-focused account specialist skilled in logistics, operations, and relationship management.
United StatesWhat I'm looking for
I am a results-driven Truckload Account Specialist with hands-on experience managing the full shipment lifecycle, building strong customer relationships, and using KPIs to drive operational improvements. I bring a BBA from the University of Arkansas - Fort Smith and practical experience across logistics, registrar operations, and accounting support.
At ArcBest / MoLo Solutions I oversee tendering, tracking, appointment coordination, and issue resolution while identifying expansion opportunities and cross-selling services to grow accounts. I have also supported university registrar operations, assisting students, training staff, and maintaining accurate records.
I combine strong Microsoft Office skills, attention to detail, and collaborative problem-solving to streamline processes and deliver reliable service. I am motivated to join teams where I can improve operations, deepen client relationships, and contribute measurable performance gains.
Experience
Work history, roles, and key accomplishments
Truckload Account Specialist
ArcBest / MoLo Solutions
Jun 2022 - Present (4 years)
Manage end-to-end shipment lifecycle and cultivate customer relationships to resolve operational issues and expand business, using KPI monitoring to drive account performance improvements.
Registrar Assistant
University of Arkansas - Fort Smith
Jul 2021 - Apr 2022 (9 months)
Supported registrar operations by assisting students with transcripts, commencement and graduation applications, and maintaining student records and office systems.
Student Worker
University of Arkansas - Fort Smith
Feb 2018 - Jul 2021 (3 years 5 months)
Answered student inquiries, updated student records, assisted with mail and commencement planning, and maintained data integrity in registrar systems.
Intern, Accounting Assistant
L&S Supply
Jun 2020 - Nov 2020 (5 months)
Recorded financial transactions, maintained financial records, processed accounts payable/receivable, and performed inventory tasks to support accounting operations.
Talent Management Student
ArcBest
May 2019 - Sep 2019 (4 months)
Supported talent acquisition by screening resumes, coordinating interviews, conducting phone screens, and managing applicant interview assets.
Education
Degrees, certifications, and relevant coursework
University of Arkansas - Fort Smith
Bachelor of Business Administration, Business Administration
2017 - 2021
Activities and societies: Student Government (Sophomore and Junior Representative); participated in campus commencement support and registrar office roles.
Completed a Bachelor of Business Administration with a major in Business Administration, graduating in December 2021.
Availability
Location
United StatesAuthorized to work in
Job categories
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