Open to opportunities

Layton Hice

@laytonmermer

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Customer-focused account specialist skilled in logistics, operations, and relationship management.

United States

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What I'm looking for

I seek a role in logistics or account management where I can improve operations, build client relationships, and use data to drive performance.

I am a results-driven Truckload Account Specialist with hands-on experience managing the full shipment lifecycle, building strong customer relationships, and using KPIs to drive operational improvements. I bring a BBA from the University of Arkansas - Fort Smith and practical experience across logistics, registrar operations, and accounting support.

At ArcBest / MoLo Solutions I oversee tendering, tracking, appointment coordination, and issue resolution while identifying expansion opportunities and cross-selling services to grow accounts. I have also supported university registrar operations, assisting students, training staff, and maintaining accurate records.

I combine strong Microsoft Office skills, attention to detail, and collaborative problem-solving to streamline processes and deliver reliable service. I am motivated to join teams where I can improve operations, deepen client relationships, and contribute measurable performance gains.

Experience

Work history, roles, and key accomplishments

Current

Truckload Account Specialist

Current

ArcBest / MoLo Solutions

Jun 2022 - Present (3 years 9 months)

Manage end-to-end shipment lifecycle and cultivate customer relationships to resolve operational issues and expand business, using KPI monitoring to drive account performance improvements.

Customer Relationship Management Shipment Tendering Carrier Coordination KPIs Problem Solving Account Growth Logistics

Registrar Assistant

University of Arkansas - Fort Smith

Jul 2021 - Apr 2022 (9 months)

Supported registrar operations by assisting students with transcripts, commencement and graduation applications, and maintaining student records and office systems.

Banner Data Entry Customer Service Office Administration Training

Student Worker

University of Arkansas - Fort Smith

Feb 2018 - Jul 2021 (3 years 5 months)

Answered student inquiries, updated student records, assisted with mail and commencement planning, and maintained data integrity in registrar systems.

Customer Service Data Entry Records Management & Compliance event support Banner

Intern, Accounting Assistant

L&S Supply

Jun 2020 - Nov 2020 (5 months)

Recorded financial transactions, maintained financial records, processed accounts payable/receivable, and performed inventory tasks to support accounting operations.

Accounting Software Accounts Payable Accounts Receivable Invoicing Inventory Attention To Detail

Talent Management Student

ArcBest

May 2019 - Sep 2019 (4 months)

Supported talent acquisition by screening resumes, coordinating interviews, conducting phone screens, and managing applicant interview assets.

Interview Coordination Candidate Sourcing Communication

Education

Degrees, certifications, and relevant coursework

University of Arkansas - Fort Smith

Bachelor of Business Administration, Business Administration

2017 - 2021

Activities and societies: Student Government (Sophomore and Junior Representative); participated in campus commencement support and registrar office roles.

Completed a Bachelor of Business Administration with a major in Business Administration, graduating in December 2021.