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Alysiana User

@alysianauser

Account Manager at USA Truck who grew a client account from 115 loads and $19,711 margin to 398 loads and $169,829 in one year.

United States

Message

At USA Truck, I manage 16 customer accounts representing more than $710K in margin revenue. I serve as the primary customer contact for account performance and issue resolution, using Salesforce, Excel, and reporting tools to monitor KPIs and support customer satisfaction.

At USA Truck, I grew a major client account from 115 loads and $19,711 margin to 398 loads and $169,829 margin in one year. At Bruel & Kjaer EMS, I led inventory audit efforts involving more than 10,000 assets across multiple locations.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

USA Truck

Jun 2021 - Present (5 years 5 months)

Manage 16 customer accounts representing more than $710K in margin revenue. Serve as the primary customer contact for account performance, issue resolution, and relationship management.

Salesforce Excel Reporting KPI Monitoring Customer Relationship Management Account Growth

Logistics Coordinator

USA Truck

Oct 2019 - Jun 2021 (1 year 8 months)

Coordinated shipment tracking, dispatch communication, customer support, and operational reporting. Maintained accurate records and resolved transportation issues in a high-volume environment.

Shipment Tracking Dispatch Communication Customer Support Operational Reporting Record keeping

Inventory Administrator / Projects Assistant

Bruel & Kjaer EMS

May 2017 - Jun 2019 (2 years 1 month)

Managed inventory records, audits, logistics documentation, reporting, and high-volume data entry. Coordinated domestic and international shipment activities and maintained compliance documentation.

Inventory Management Audit Logistics documentation Data Entry Compliance Reporting