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Layrouns Andoh

@layrounsandoh

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IT specialist with 12+ years in systems, networking, web admin, and design.

Ghana

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What I'm looking for

I seek a senior IT role where I can secure and optimize infrastructure, lead troubleshooting, and apply web/graphic design skills within a collaborative environment that values reliability and professional growth.

I am an Information Technology Specialist with over 12 years' experience across systems engineering, networking, web administration and graphic design. I deliver reliable IT operations and creative digital solutions that support business needs.

In roles at Kempinski Hotel Gold Coast City Accra, the National Information Contact Centre and FlatC Marine, I managed servers, LAN/WAN, Wi-Fi, security, group policy and Microsoft Exchange to ensure 24/7 availability and data protection. I regularly provided helpdesk support, remote troubleshooting, hardware maintenance and user onboarding to keep operations running smoothly.

I hold certifications including CCNA and multiple Windows Server and system engineering credentials, plus advanced diplomas in graphic and web design. I combine technical depth with visual and web skills to support both back-end infrastructure and user-facing projects.

Experience

Work history, roles, and key accomplishments

Information Technology Officer

Kempinski Hotel Gold Coast City Accra

Jan 2022 - Jan 2024 (2 years)

Provided technical support and maintained the hotel's IT infrastructure, resolving user issues, managing user accounts, and ensuring 24/7 system availability to support operations.

System Administration Windows Server User Support Network Security LAN WAN Wi Fi Monitoring

Information Technology Officer

National Information Contact Centre

Jan 2019 - Jan 2020 (1 year)

Monitored and troubleshot call applications and telecom integrations, administered network and data security (group policy, firewalls, antivirus), performed backups, and provided helpdesk support to ensure reliable communications.

Network Security Active Directory Windows Server Troubleshooting Backup Help Desk Support

Information Technology Officer

FlatC Marine Offshore Limited

Jan 2014 - Jan 2018 (4 years)

Administered network and data security, maintained servers and wireless networks, performed backups, and provided onsite and remote helpdesk support to ensure system optimization for operations.

Network Security Wireless Backup Help Desk Support Troubleshooting

Graphic Designer

Benamay Printing Press

Jan 2011 - Jan 2012 (1 year)

Designed print materials and artwork, prepared files for press production, and coordinated with production teams to deliver print jobs on schedule.

Graphic Design Adobe Photoshop Adobe Illustrator Print Production Prepress Layout

Manager / Graphic Designer

Jay's Promo & Computer Services

Jan 2008 - Jan 2010 (2 years)

Managed operations and delivered graphic design and computer services, overseeing client projects, producing marketing collateral, and providing technical support.

Operations Management Graphic Design Adobe Suite Client Relations Print Production Technical Support Branding

Education

Degrees, certifications, and relevant coursework

IPMC (Intercom Programming and Manufacturing Co. Ltd)

Advanced Diploma in System Engineering, System Engineering

2016 - 2018

Completed Advanced Diploma in System Engineering at IPMC from 2016 to 2018.

IPMC (Intercom Programming and Manufacturing Co. Ltd)

Advanced Professional Diploma, Graphic & Web Design

2014 - 2015

Completed Advanced Professional Diploma in Graphic & Web Design at IPMC from 2014 to 2015.

IPMC (Intercom Programming and Manufacturing Co. Ltd)

Professional Certificates, Information Technology

2011 - 2015

Completed multiple professional IT certificates at IPMC between 2011 and 2015, including IT Expert in System Engineering, MCITP Enterprise Administrator (Windows Server 2008), Networking Essentials Plus, Hardware and Networking Engineering, and Cisco Certified Network Administrator (CCNA).