NYnana yaw
@nanayaw
Highly motivated Cyber Security Engineer with proven IT support experience.
GhanaWhat I'm looking for
I am a highly motivated and results-oriented Cyber Security Engineer with extensive experience in IT support, helpdesk software, and web and graphic design. My journey in the tech industry has equipped me with a robust skill set that includes server management, network security, and antivirus administration. I thrive in multicultural environments and excel as a team player, often taking the initiative to achieve outcomes independently.
Throughout my career, I have successfully managed enterprise-level systems and provided support for various organizations, including Ecobank Group and KPMG International. My role as a Network & IT Security Engineer at eProcess International S.A involved tracking and resolving helpdesk tickets, managing antivirus systems, and training IT personnel across multiple countries. I have also been involved in significant projects, such as upgrading security systems and providing technical support for conferences, which have honed my problem-solving skills and technical expertise.
Experience
Work history, roles, and key accomplishments
Network & IT Security Engineer
eProcess International S.A
Jan 2014 - Jan 2021 (7 years)
Managed enterprise-level network and IT security systems for Ecobank Group across 33 countries. Responsibilities included helpdesk ticket resolution, server management, and training IT personnel on McAfee Antivirus Software. Oversaw installation and maintenance of security systems, ensuring robust protection against threats.
IT & Audio Visual Technician
La Palm Royal Hotel (GBH) Limited
Mar 2013 - Jan 2014 (10 months)
Monitored and maintained ICT equipment for conferences and meetings. Provided technical support and assisted in evaluating hardware specifications and security requirements for purchases.
IT Support Officer
KPMG International, Ghana
Jan 2011 - Jan 2012 (1 year)
Provided IT support and training for KPMG staff, focusing on software and hardware maintenance. Assisted in the upgrade of security systems for Ecobank Group and managed physical access control servers.
Education
Degrees, certifications, and relevant coursework
GCGhana Technology University College
Bachelor of Science, Information Technology
2010 - 2015
Studied Information Technology with a focus on various aspects of IT support, cybersecurity, and systems management.
IPMC
IT Qualified Personnel, Information Technology
2009 - 2009
Completed training as an Information Technology Qualified Personnel, focusing on IT skills and knowledge.
St. Peters Missions Senior High School
Senior Secondary School Certificate, General Education
2004 - 2007
Activities and societies: House Prefect
Completed Senior Secondary School Certificate with a focus on IT-related subjects and served as House Prefect.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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