Seeking a remote role in customer support, customer success, account support or appointment setting. I have 5+ years of experience resolving customer requests across phone, email, chat and video, and I book 5-10 appointments a week for a sales team. I learn new systems quickly and want to grow into a team lead role.
Looking for a job
Layomi Olagunju
@layomiolagunju
I am a customer service rep with experience in appointment setting, order management, delivery monitoring, customer communication and records.
NigeriaWhat I'm looking for
I am a customer service professional with over five years of experience, including two years working remotely. I handle customer inquiries, orders, billing, and delivery issues through phone, email, and chat, using Zendesk to track requests and follow-ups.
At FKFH Consulting, I manage 100+ customer contacts daily and helped raise team customer satisfaction from 63% to 84%. Previously, I led six agents who maintained a 92% first contact resolution rate. I enjoy solving problems and keeping customers informed. I am interested in remote customer service, order support, and account support roles with opportunities to learn and grow.
Experience
Work history, roles, and key accomplishments
FI
Current
Customer Service Representative
FKFH Consulting Inc.
May 2024 - Present (2 years 5 months)
Processed order, billing, delivery, refund, and cancellation requests for 100+ customers daily, ensuring accuracy. Raised team CSAT from 63% to 84% within three months and maintained it at high volume.
RL
Customer Service / Marketing Team Lead
Rich Rotoye Limited
May 2022 - Feb 2024 (1 year 9 months)
Led and coached 6 junior field agents, maintaining 92% first contact resolution and improving client retention. Handled client orders and queries, processed order changes, and coordinated with sales and distribution.
DN
Data Entry Operator
DHL Nigeria
Feb 2021 - Jan 2022 (11 months)
Manifested 200-300 waybills daily, entering logistics data into the Warehouse Management System. Maintained error rate under 1% and reconciled logs for accuracy.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
MBA, Marketing Management
Pursued an MBA in Marketing Management, focusing on advanced marketing strategies and management principles.
Lagos State University
PGD, Management Science
Completed a Postgraduate Diploma in Management Science, covering core management and analytical skills.
AU
Association of Business Practitioners (Customer 1st, UK)
Certified Customer Service Professional (CCSP), Customer Service
Earned the Certified Customer Service Professional (CCSP) certification, demonstrating expertise in customer service excellence.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
19k-24k USD
Social media
Job categories
Customer Support RepresentativeCustomer ServiceCustomer Support SpecialistCustomer Success ManagerCustomer Service ManagerMarketing ManagerGuest Services RepresentativeCustomer Support AgentCustomer RepresentativeClient Support RepresentativeUser Support RepresentativeService Support RepresentativeSupport RepresentativeCustomer Service AssociateCustomer SupportAppointment Setter
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