Lay FayLF
Open to opportunities

Lay Fay

@layfay

IT Specialist with experience in healthcare and customer support.

United States

What I'm looking for

I am looking for a role that combines my IT skills with healthcare, focusing on improving patient care through technology.

I am an IT Specialist with a strong background in providing technical support and maintaining information systems for the United States Army. My experience includes troubleshooting technical problems and delivering exceptional customer support to servicemen and servicewomen. I take pride in my ability to implement and maintain systems that enhance operational efficiency.

In addition to my IT experience, I have worked as a Home Health Aide, where I provided compassionate care to patients, ensuring their comfort and well-being. My roles have included checking vital signs, administering medications, and assisting with personal care. I have also served as an Electronic Medical Records Technician, where I was responsible for managing sensitive patient information while adhering to strict confidentiality protocols.

With a solid educational foundation in biology and medical assistance, I am equipped with the knowledge and skills necessary to excel in healthcare-related IT roles. I am passionate about leveraging technology to improve patient care and streamline healthcare operations.

Experience

Work history, roles, and key accomplishments

RS

Home Health Aide/Caregiver

ResCare Residential Services

Jan 2020 - Present (5 years 5 months)

Checked patients' pulse, temperature, and respiration. Changed bed linens, washed, and ironed laundry, provided light housekeeping, or assisted with personal care. Administered prescribed oral medications, under the written direction of physician or nurse. Prepared and served meals to patients according to prescribed diets.

RS

Home Health Aide/Caregiver

ResCare Residential Services

Jan 2017 - Present (8 years 5 months)

Checked patients' pulse, temperature, and respiration. Changed bed linens, washed, and ironed laundry, provided light housekeeping, or assisted with personal care. Administered prescribed oral medications, under the written direction of physician or nurse. Prepared and served meals to patients according to prescribed diets.

SG

Electronic Medical Records Technician

South Georgia Health Group

Jan 2017 - Present (8 years 5 months)

Scanned all medical information into patient file database. Placed scanned data into secured boxes for transport to storage facility per company archival procedures. Maintained adherence to release-of-information protocols and confidentiality guidelines.

SF

Housekeeping Associates

Sculpt Fitness

Jan 2016 - Present (9 years 5 months)

Responsible for ensuring the public areas of the fitness center are maintained and orderly. Daily cleaning of all gym equipment and provided quality of service to members and guests.

TA

IT Specialist

The United States Army

Implemented and maintained information systems to provide software, networking, and hardware support. Troubleshot technical problems and provided customer support for servicemen and servicewomen.

NC

Event Crew Member

Nutri-Nique Living Wellness Center

Jan 2014 - Present (11 years 5 months)

Member of the event crew with responsibilities including loading from dock, unloading, cleaning warehouse, and setting up for events. Responsible for wellness center health expos and health fairs, and helped with cooking classes set-up, festivals, and parties.

AR

Crew Member, Team Assistant, Cashier

Arby's Restaurant

Jan 2014 - Present (11 years 5 months)

Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.

Education

Degrees, certifications, and relevant coursework

MS

Metropolitan Career School

Diploma, Medical Assistant

Completed studies in Medical Assisting, obtaining a diploma.

MS

Metropolitan Career School

Diploma, Electronic Record Specialist

Completed studies in Electronic Record Specialization, obtaining a diploma.

CS

Clarkston High School

Diploma

Completed high school education and received a diploma.

VU

Valdosta State University

Biology

Studied Biology at Valdosta State University.

Tech stack

Software and tools used professionally

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Lay Fay - Home Health Aide/Caregiver - ResCare Residential Services | Himalayas