Lay Fay
@layfay
IT Specialist with experience in healthcare and customer support.
What I'm looking for
I am an IT Specialist with a strong background in providing technical support and maintaining information systems for the United States Army. My experience includes troubleshooting technical problems and delivering exceptional customer support to servicemen and servicewomen. I take pride in my ability to implement and maintain systems that enhance operational efficiency.
In addition to my IT experience, I have worked as a Home Health Aide, where I provided compassionate care to patients, ensuring their comfort and well-being. My roles have included checking vital signs, administering medications, and assisting with personal care. I have also served as an Electronic Medical Records Technician, where I was responsible for managing sensitive patient information while adhering to strict confidentiality protocols.
With a solid educational foundation in biology and medical assistance, I am equipped with the knowledge and skills necessary to excel in healthcare-related IT roles. I am passionate about leveraging technology to improve patient care and streamline healthcare operations.
Experience
Work history, roles, and key accomplishments
Home Health Aide/Caregiver
ResCare Residential Services
Jan 2020 - Present (5 years 5 months)
Checked patients' pulse, temperature, and respiration. Changed bed linens, washed, and ironed laundry, provided light housekeeping, or assisted with personal care. Administered prescribed oral medications, under the written direction of physician or nurse. Prepared and served meals to patients according to prescribed diets.
Home Health Aide/Caregiver
ResCare Residential Services
Jan 2017 - Present (8 years 5 months)
Checked patients' pulse, temperature, and respiration. Changed bed linens, washed, and ironed laundry, provided light housekeeping, or assisted with personal care. Administered prescribed oral medications, under the written direction of physician or nurse. Prepared and served meals to patients according to prescribed diets.
Electronic Medical Records Technician
South Georgia Health Group
Jan 2017 - Present (8 years 5 months)
Scanned all medical information into patient file database. Placed scanned data into secured boxes for transport to storage facility per company archival procedures. Maintained adherence to release-of-information protocols and confidentiality guidelines.
Housekeeping Associates
Sculpt Fitness
Jan 2016 - Present (9 years 5 months)
Responsible for ensuring the public areas of the fitness center are maintained and orderly. Daily cleaning of all gym equipment and provided quality of service to members and guests.
IT Specialist
The United States Army
Implemented and maintained information systems to provide software, networking, and hardware support. Troubleshot technical problems and provided customer support for servicemen and servicewomen.
Event Crew Member
Nutri-Nique Living Wellness Center
Jan 2014 - Present (11 years 5 months)
Member of the event crew with responsibilities including loading from dock, unloading, cleaning warehouse, and setting up for events. Responsible for wellness center health expos and health fairs, and helped with cooking classes set-up, festivals, and parties.
Crew Member, Team Assistant, Cashier
Arby's Restaurant
Jan 2014 - Present (11 years 5 months)
Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Education
Degrees, certifications, and relevant coursework
Metropolitan Career School
Diploma, Medical Assistant
Completed studies in Medical Assisting, obtaining a diploma.
Metropolitan Career School
Diploma, Electronic Record Specialist
Completed studies in Electronic Record Specialization, obtaining a diploma.
Clarkston High School
Diploma
Completed high school education and received a diploma.
Valdosta State University
Biology
Studied Biology at Valdosta State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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