Open to opportunities

Laxmikant Pandey User

@laxmikantpandeyuser

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Experienced business development leader focused on sales growth, customer success, and team mentorship.

India

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What I'm looking for

I seek a role focused on driving sales growth and customer satisfaction, with opportunities to mentor teams and shape strategy in a collaborative, growth-oriented company.

I am a business development professional with extensive experience driving sales initiatives, managing customer relationships, and mentoring junior team members to boost productivity.

Over several years I implemented sales and marketing strategies, used CRM systems to track leads and improve conversion rates, and conducted market research to identify growth opportunities.

My background also includes hands-on administrative and accounts management for an educational institute, developing safety protocols, supporting admissions processes, and organizing campus events and field trips.

I bring strong customer service, leadership, and staff-management skills, and I look to contribute to an organization that values growth, operational excellence, and team development.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Vishwa Shobha Capital ITI

Aug 2015 - Feb 2023 (7 years 6 months)

Implemented sales and marketing initiatives and CRM processes that grew the sales pipeline and improved conversion rates; led and mentored junior BD team to increase productivity. Managed institute operations including accounts, admissions, student support, and implemented industrial safety protocols.

Business Development CRM Sales Pipeline Management Team Leadership Account Management Market Research Industrial Safety

Customer Service Representative

Max Life Insurance

Apr 2012 - Sep 2014 (2 years 5 months)

Handled customer inquiries and complaints, advised clients on policy options and negotiated terms to optimize coverage and satisfaction. Developed strategies to maximize customer satisfaction and supported sales through needs assessments.

Customer Service Negotiation Communication Customer Retention

Customer Service Representative

EXL Services

Sep 2009 - Feb 2012 (2 years 5 months)

Answered customer inquiries and resolved complaints promptly while implementing strategies to improve customer satisfaction and service quality. Maintained accurate client communications and service records.