Open to opportunities

Lawrence Okezie

@lawrenceokezie

Customer-focused virtual and administrative assistant with 4 years' experience improving operations and client satisfaction.

Nigeria

Message

What I'm looking for

I seek remote roles where I can apply customer service, virtual assistance, and AI-enabled process improvements to boost efficiency and client satisfaction.

I am a customer-focused professional with four years of experience across customer service, sales support, virtual assistance, and administrative operations. I manage client relationships, handle inquiries across channels, and maintain accurate records to support retention and repeat business.

I have supported sales teams with lead tracking, order processing, follow-ups, and CRM updates, contributing to higher conversion rates. In remote roles I provided scheduling, email management, data entry, and document preparation to keep tech-focused teams operating smoothly.

I hold a Bachelor's in Educational Management and a Diploma in Industrial Relations and Labor, have completed an AI in Product Management professional course, and am an AWS Certified Cloud Practitioner. I apply AI tools and process automation to boost efficiency and improve customer experience.

I am reliable, organized, and skilled at cross-team communication and problem solving, and I consistently streamline administrative workflows to increase productivity in both on-site and remote environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Assistant

Current

Early Global Resources

Jan 2024 - Present (2 years 1 month)

Managed customer inquiries across email, chat, and phone, assisted sales with lead tracking and order processing, and supported CRM updates, contributing to improved operational efficiency and customer satisfaction.

Customer Support Lead Management CRM Order Processing Email Communication Process Improvement

Virtual & Administrative Assistant

Quotient Tech Company

Jan 2023 - Jan 2024 (1 year)

Provided remote administrative support including scheduling, email management, data entry, and document preparation while coordinating internal communication to ensure smooth daily operations.

Scheduling Data Entry document preparation Research

HR Assistant

Sky Industry

Jan 2020 - Jan 2023 (3 years)

Supported HR operations in a factory setting with employee records management, attendance tracking, recruitment assistance, and compliance with policies and health & safety documentation.

HR Operations Recruitment support Onboarding & Compliance

Virtual Assistant (Contract)

Contract Base

Delivered remote contract-based administrative and operational support, managing email correspondence, calendar scheduling, and virtual meeting coordination across multiple time zones.

Virtual Assistance Calendar Management Meeting Coordination Client Communication