Lawrence King'ola
@lawrencekingola
Versatile banking operations specialist skilled in card operations and data analysis.
KenyaWhat I'm looking for
I am a proactive and meticulous banking operations professional with extensive experience in card maintenance, collections and recoveries, sales lead generation, and data handling. I have a BSc in Mathematics and professional training in accounting, AML/CDD, Power BI, SPSS, and bank card scheme operations, and I consistently met operational SLAs while supporting controls and compliance.
I have a track record of improving processes, performing root-cause analysis, and managing delinquent account recoveries and reporting. I seek a dynamic role where I can leverage my customer-service strengths, numeric and Excel modelling skills, and attention to detail to drive organizational success and further my career growth.
Experience
Work history, roles, and key accomplishments
Remote Transcriptionist
Self Employed
Jan 2020 - Present (5 years 8 months)
Provided remote transcription, article writing and email marketing services to clients while maintaining quality and timely delivery since 2020.
Maintenance Analyst
Sheer Logic Management Consultants
Jun 2015 - Dec 2018 (3 years 6 months)
Performed card maintenance operations including replacements, cancellations, PIN reprints and customer data amendments while meeting SLAs and ensuring compliance with card scheme regulations and controls.
Collections and Recoveries Officer
Clovers Management and Training Consultants
Aug 2014 - Feb 2015 (6 months)
Managed delinquent accounts by locating customers, securing repayments, maintaining MIS on account performance, updating CRB blacklists and reporting daily on written-off portfolios.
BKLead Generator
Barclays Bank of Kenya
Sep 2013 - Aug 2014 (11 months)
Generated and converted sales leads, implemented sales strategies, ensured excellent customer experience and adhered to CDD/AML controls to support acquisition and retention.
Presiding Officer
Independent Electoral and Boundaries Commission
Feb 2013 - Mar 2013 (1 month)
Supervised polling activities, assisted voters, announced and transmitted polling results, and completed statutory documentation while managing party agents and observers.
Education
Degrees, certifications, and relevant coursework
Path Institute of Technology
Certified Public Accountants — CPA 1, Accounting
Completed Certified Public Accountants — CPA 1 (parts 1–2).
UNUniversity of Nairobi
Bachelor of Science, Mathematics
2008 - 2012
Grade: Second Class, Upper Division
Completed a Bachelor of Science in Mathematics with Second Class, Upper Division.
Utithi Secondary School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
Grade: B+
Completed Kenya Certificate of Secondary Education with grade B+.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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